mahmoud ismail

As a Chat Support agent at Preply, I investigate and resolve inquiries from tutors and students, ensuring clear and empathetic communication. I escalate complex cases and provide personalized support across various issues.

As an Operations Support Specialist at Uber, I streamlined operational processes by coordinating between fleet partners and internal teams, resulting in improved service delivery and efficiency. I monitored key performance metrics and implemented process improvements that enhanced customer satisfaction and overall service quality.

In my role as a Safety Investigation Specialist at Uber, I conducted thorough investigations into safety incidents, ensuring swift resolution to maintain platform integrity. I collaborated with cross-functional teams to implement safety protocols and analyzed safety data to enhance Uber's safety policies.

As a Team Manager at TaxiTaxi, I evaluated employee performance and coached team members, leading to increased work quality. I negotiated a merger with another transportation service, driving significant growth and resolving customer service issues to boost confidence.

In my role as a Senior Sales Specialist at Vodafone, I managed the marketing budget and conducted market research to identify trends and customer needs. I ensured brand consistency and optimized resource allocation for maximum ROI.

As a Customer Support Specialist at Concentrix, I delivered high-quality service by resolving technical issues and addressing complex inquiries. I consistently exceeded performance metrics and collaborated with teams to improve overall efficiency.

In my role as an Inbound Customer Service Representative at Raya-BoroTaxi, I coached team members in best practices and built strong customer relationships. My focus on positive service ensured high levels of customer satisfaction.

Pursued an Associate of Science in Biotechnology, focusing on the application of biological processes in technology and research.