mahmoud ismailMI
Open to opportunities

mahmoud ismail

@mahmoudismail

Astute operations support specialist with a focus on customer satisfaction.

Saudi Arabia

What I'm looking for

I am looking for a role that values collaboration, innovation, and customer satisfaction, with opportunities for growth.

I am an operations support specialist with a strong background in enhancing business performance through effective communication and collaboration. My experience at Uber has equipped me with the skills to streamline workflows and improve service delivery, ensuring customer satisfaction and operational efficiency. I excel in building relationships and optimizing processes, which has been pivotal in driving business growth.

Throughout my career, I have successfully managed cross-functional teams and implemented strategic initiatives that have significantly improved service quality. My role as a safety investigation specialist allowed me to address critical safety concerns while maintaining a high standard of customer care. I am passionate about driving success through innovation and teamwork, and I continuously seek opportunities to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

UB

Operations Support Specialist

Uber

Jan 2023 - Jan 2024 (1 year)

As an Operations Support Specialist at Uber, I streamlined operational processes by coordinating between fleet partners and internal teams, resulting in improved service delivery and efficiency. I monitored key performance metrics and implemented process improvements that enhanced customer satisfaction and overall service quality.

Education

Degrees, certifications, and relevant coursework

UCSI University logoUU

UCSI University

Associate of Science, Biotechnology

2018 - 2019

Pursued an Associate of Science in Biotechnology, focusing on the application of biological processes in technology and research.

Tech stack

Software and tools used professionally

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