Open to opportunities

Caleb User

@calebuser1

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Customer-focused IT technician with hardware repair, technical support, and strong troubleshooting skills.

United States

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What I'm looking for

I'm seeking a hands-on technical support role in a collaborative company where I can apply hardware repair, desktop support, and networking skills while growing professionally.

I am a customer-focused IT technician with nearly ten years of customer service and hands-on technical experience, including hardware repair, desktop building, and malware removal.

I have provided technical support to local clients for hardware, software, printers, and ISP improvements. I configured cloud-hosted VoIP systems and operated POS systems while training users to boost team productivity.

Most recently I worked as a printing press operator and prepress technician, handling file preflight, RIP workflows, color separations, and print quality control. I bring proven reliability, a quick-learning mindset, and a willingness to go above and beyond to support operations.

Experience

Work history, roles, and key accomplishments

Printing Press Operator

PC Signs and Graphics

Feb 2024 - Sep 2025 (1 year 7 months)

Set up and operated printing presses and managed prepress workflows, performing file preflight, color separation, and quality checks to ensure accurate print output and on-time production.

Offset Printing Prepress Adobe Creative Suite RIP Systems Color Management Press Maintenance Quality Control

Server Trainer

Mellow Mushroom Pizza Bakers

Sep 2021 - Jan 2023 (1 year 4 months)

Trained front-of-house staff, managed order flow and table service, and engaged customers to maintain service standards and improve shift efficiency.

Customer Service Staff Training Order Management Time Management Conflict Resolution Food Safety

Server/Bartender/Trainer

Sushi Blues

Sep 2019 - Aug 2021 (1 year 11 months)

Performed serving and bartending duties, trained new hires, and maintained service quality during high-volume shifts to ensure consistent guest experiences.

Serving Bartending Staff Training POS Customer Engagement Time Management

Delivery Technician

Rent-A-Center

Jan 2019 - May 2021 (2 years 4 months)

Loaded and delivered furniture, coordinated with customers on deliveries and installation, and provided basic technical support during setup to ensure customer satisfaction.

Logistics Delivery Customer Service Furniture Assembly Route Planning Communication

Technical Support

PC Signs and Graphics

Sep 2015 - Jun 2017 (1 year 9 months)

Handled trimming, moving, cleaning, and shipping of banners up to 200 pounds, coordinated customer shipping preferences, and maintained production workspace and schedules.

Packaging Shipping & Logistics Warehouse operations Material Handling Inventory