Open to opportunities

Nasir Gilliam

@nasirgilliam

Message

I am a customer service specialist delivering efficient technical support and reliable team leadership.

United States

Message

What I'm looking for

I’m seeking a customer-facing role with growth opportunities where I can apply technical support, sales, and operational skills within a collaborative, metrics-driven team.

I am a creative, hardworking customer service specialist with experience managing operations and supporting customers across telecom, broadband, and retail sectors. I have overseen team schedules, monitored weekly and monthly metrics, and maintained smooth, productive work environments.

I excel at Tier 1 technical support, troubleshooting, sales, and precise data entry, and I’m certified in Microsoft Word, Excel, PowerPoint, Outlook and Social Media Management. I also bring experience in QA testing and game development, and I consistently edit and review documentation before processing.

I seek opportunities that value customer empathy, operational excellence, and career advancement where I can apply my technical and leadership skills.

Experience

Work history, roles, and key accomplishments

Seasonal Sales Advisor

Best Buy

Jan 2020 - Jan 2021 (1 year)

Advised customers to make informed purchase decisions and delivered positive in-store experiences while maintaining inventory and merchandising standards.

Retail Sales Customer Service Merchandising Inventory Management POS Product Knowledge Communication Upselling

Education

Degrees, certifications, and relevant coursework

Celebration High School

High School Diploma, General Studies

Activities and societies: Honors classes in Math, Science, Social Studies, and Reading; Certificate in Microsoft Word, PowerPoint, Excel, and Outlook; coursework in business, sales, game development, QA testing, and game marketing.

High School Diploma awarded in 2020 with honors coursework in math, science, social studies, and reading; completed business and game development courses and earned Microsoft Office certifications.