Vishal K User
@vishalkuser
I am an operations and documentation specialist improving data accuracy and service.
IndiaWhat I'm looking for
I am an operations and documentation professional with an MBA in Operations Management and hands-on experience in back-office support.
At GoldenBear International I serve as a Documentation Specialist supporting Customer Service and Accounting by maintaining accurate databases, entering and validating customer and account data, and ensuring data integrity and confidentiality.
Previously, I worked in chat support at Sutherland Global Services, resolving technical queries via chat, training new representatives, and ensuring timely issue resolution. Earlier, as an office assistant at a travel company, I managed passenger databases, handled calls, and coordinated purchasing for tour events.
I bring strong MS Office skills, live-chat management experience, reliable typing speed, attention to detail, and a commitment to improving process accuracy and customer experience.
Experience
Work history, roles, and key accomplishments
Documentation Specialist
Golden Bear International
Jan 2022 - Present (3 years 7 months)
Support customer service and accounting teams by entering and maintaining accurate records, ensuring data integrity and confidentiality across back-office operations.
Chat Support Associate
Sutherland Global Services
Jan 2020 - Jan 2022 (2 years)
Handled customer queries via chat with timely, accurate responses, assisted in training new representatives, and followed up to ensure resolution of technical issues.
Office Assistant
T.T.C (The Travel Company)
Jan 2017 - Jan 2020 (3 years)
Provided clerical support and maintained office administration, created and managed a customer database, handled calls and recorded purchasing related to tour events.
Education
Degrees, certifications, and relevant coursework
ICFAI University, Tripura
Master of Business Administration, Operations Management
Master of Business Administration in Operations Management completed via distance learning at ICFAI University, Tripura in 2022.
Chinmaya Vidyapeeth
Bachelor of Business Management, Business Management
2013 - 2016
Bachelor of Business Management at Chinmaya Vidyapeeth from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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