Open to opportunities

Amr Soliman

@amrsoliman

Message

I am a diligent IT engineer specializing in technical support, databases, networking, and web development.

Egypt

Message

What I'm looking for

I'm seeking a hands-on IT or technical support role (SaaS, networking, or databases) where I can solve integration issues, deliver excellent customer outcomes, and grow technically in a collaborative, process-driven team; willing to relocate.

I am a diligent engineer with extensive experience in IT, focused on software technical support, SaaS implementations, and customer-facing roles. I deliver practical solutions and adapt quickly to remote support environments.

At Syrve MENA I provided remote technical support across the Middle East, installed POS systems, customized invoices by editing code, collected logs and escalated integration issues to the development team. I have hands-on experience with ticketing systems, remote-access tools, and printer/network troubleshooting.

I also have database and networking experience using MS SQL Server and PostgreSQL, TCP/IP and Wireshark, and built operational dashboards at Talabat while supervising plant control-room operations at Lafarge Holcim. I am customer-focused, detail-oriented, and willing to relocate for the right opportunity.

Experience

Work history, roles, and key accomplishments

Software Technical Support

Syrve MENA

Sep 2023 - Aug 2024 (11 months)

Provided remote technical support across MENA for Syrve SaaS POS, installing and customizing POS software, editing invoice code, collecting logs and escalating integration bugs to developers, and resolving printer connectivity issues.

Technical Support SaaS Ticketing Systems Remote Access SQL Troubleshooting Printer Networking

Operation Engineer

Lafarge Holcim

Mar 2021 - Sep 2021 (6 months)

Supervised CCR central control room operations for crushers to achieve production targets up to 3000 tons/hour, coordinated maintenance of conveyors and crushers, and reported heavy equipment utilization.

Operations Management CCR Control Rooms Reporting

Dispatcher

Talabat

Jun 2020 - Feb 2021 (8 months)

Monitored MENA dispatch operations remotely, resolved issues reported by clients, couriers, and vendors, and built visual dashboards to present operational data to decision makers.

Dispatch Operations Ticketing Systems Remote Support Dashboarding Data Visualization

Customer Support

Altice

May 2020 - Jun 2020 (1 month)

Answered customer billing and service inquiries, explained bills and payment options, and resolved account concerns through phone support.

Customer Support Billing Troubleshooting Communication CRM

Customer Service Representative

Vodafone

May 2015 - Sep 2015 (4 months)

Managed inbound customer inquiries via Siebel CRM and CCAT, applied first-call resolution practices, and performed basic mobile internet troubleshooting.

Customer Service Call Resolution

Database SQL Operator

Othaim Markets

Feb 2023 - Present (2 years 6 months)

Updated branch server databases using MS SQL Server and performed routine database operations to ensure data consistency across retail locations.

MS SQL Server Database Administration SQL Data Migration

Customer Service Representative

Amazon

Oct 2018 - Present (6 years 10 months)

Handled inbound customer calls regarding orders and complaints, ensured satisfaction through clear written and oral communication, and supported sellers with issue resolution.

Customer Service Written Communication