UCHENNA OKEREKE
@uchennaokereke
Customer support specialist focused on empathetic issue resolution.
What I'm looking for
I am a dedicated customer support professional with over two years of hands-on experience resolving client issues, simplifying complex information for users, and maintaining calm under pressure. I prioritize clear communication and proactive problem-solving to improve customer satisfaction.
In my recent role leading a customer support/team at Offmax Logistics, I coordinated logistics communications, managed driver assignments for freight, and ensured punctual delivery through calls and emails. I also led team training to keep staff current with trucking-industry updates and executed outreach to potential customers.
Previously, as an assistant manager at Blu Victoria Events, I oversaw daily administration, ensured event supplies were complete and accurate, and handled client calls and orders. I bring organization, empathy, and a collaborative mindset to every role and am ready to contribute those strengths to a customer-focused team.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Offmax Logistics LLC
Jun 2023 - Jul 2025 (2 years 1 month)
Handled logistics customer issues and coordinated driver placement for freight, improving delivery punctuality and resolving operational problems under pressure. Led a team to maintain up-to-date industry practices and communication with clients via calls and email.
Assistant Manager
Blu Victoria Events
Jan 2022 - Dec 2022 (11 months)
Oversaw daily administration and event preparation, ensuring items and orders were complete and accurate and handling client inquiries to support successful event delivery.
Education
Degrees, certifications, and relevant coursework
Michael Okpara University of Agriculture, Umudike
Bachelor of Science, Banking and Finance
2017 - 2019
Studied Banking and Finance at Uturu, Abia State from April 2017 to November 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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