Aja Sloan

Maintained confidentiality of sensitive taxpayer information in compliance with federal privacy laws and ethical standards. Managed high volumes of inbound calls with professionalism and empathy, achieving a customer satisfaction rating of 4.8/5. Utilized search tools and reference materials to deliver consistent, policy-based solutions, contributing to a 20% reduction in call handling times.

Handled high volumes of inbound calls, enrolling an average of 25 new members per week in healthcare insurance plans. Updated internal systems with accurate records of customer interactions, maintaining a 95% data accuracy rate. Verified and corrected patient demographic data in electronic health records (EHR), reducing data entry errors by 30%.

Managed high volumes of inbound and outbound calls, addressing billing, service, and general inquiries. Maintained accurate customer profiles by updating personal, financial, and transactional data. Troubleshot technical and account issues, ensuring timely resolution using company tools.

Managed high volumes of inbound/outbound calls for billing, service, and account support. Resolved customer issues using internal systems and scripts, ensuring timely and accurate solutions. Updated customer records with personal and payment details while maintaining data confidentiality.

Completed training to enhance technical troubleshooting skills. Guided users through hardware and software issue resolution. Provided remote support and diagnosed problems using diagnostic tools.

Pursued a Bachelor of Science degree focusing on technical management principles. Included a concentration in criminal justice, integrating business and legal aspects.

Completed a Business Essentials certification, enhancing business acumen. Covered supply chain management, Six Sigma methodologies, logistics, and core business principles.