Abimbola Adebanjo

As a Customer Support Specialist with over 4 years of experience, I have successfully resolved a multitude of crypto-related issues across fintech and Web3 platforms. My expertise lies in managing high-volume tickets, enhancing user satisfaction, and utilizing data-driven insights to reduce churn. With a proven track record of achieving over 95% CSAT scores, I have consistently improved support operations at scale.

Currently, I am a Customer Support Associate at Busha, where I resolved over 3,000 support tickets in just the first half of 2024, achieving a remarkable 98% CSAT score. My proactive approach has led to significant improvements in user education and support processes, including the co-authorship of over 20 help center articles. I thrive in collaborative environments and have a strong focus on optimizing self-service flows based on ticket trends.

Throughout my career, I have developed a deep understanding of customer support platforms and blockchain tools, which has enabled me to effectively address a wide range of issues, from KYC to cryptocurrency transactions. I am passionate about leveraging my skills to enhance customer experiences and drive operational excellence in the rapidly evolving crypto landscape.