MVMarc Darryl Villareal
@marcdarrylvillareal
Dedicated HR specialist with expertise in data entry and customer service.
PhilippinesWhat I'm looking for
I am a Human Resources Specialist with a strong foundation in Information Technology, currently pursuing my degree at S.T.I. Makati/Pasay. My experience spans several years in customer service and technical support, where I have honed my skills in managing employee relations, payroll processing, and administrative support.
During my tenure at Alorica, I provided high-quality customer service across various industries, effectively resolving issues through phone, email, and social media. I utilized tools like Salesforce and Zendesk to enhance service delivery, ensuring customer satisfaction and retention. My ability to manage resolution tickets and provide technical assistance has been instrumental in supporting merchant clients.
I am passionate about leveraging my skills in data entry and customer service to contribute to organizational success. I thrive in collaborative environments and am committed to continuous learning and professional development.
Experience
Work history, roles, and key accomplishments
Customer Support & Technical Support Representative
Alorica
Aug 2019 - Feb 2022 (2 years 6 months)
Provided high-quality customer service and technical support across multiple industries. Assisted customers via phone, email, and social media to resolve issues effectively. Utilized tools such as Salesforce, Zendesk, and CRM platforms to streamline service delivery.
Human Resource Specialist
Red Ribbon
Jan 2015 - Dec 2019 (4 years 11 months)
Managed and organized company documents and employee records for efficient operations. Assisted the Store Manager in handling employee relations and conflict resolution. Processed and managed employee payroll, ensuring accuracy and compliance with labor regulations.
Education
Degrees, certifications, and relevant coursework
S.T.I. Makati/Pasay
Bachelor of Science, Information Technology
Managed and organized company documents and employee records for efficient operations. Assisted the Store Manager in handling employee relations and conflict resolution. Processed and managed employee payroll, ensuring accuracy and compliance with labor regulations. Provided administrative support to enhance operational efficiency.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Marc Darryl?
You can contact Marc Darryl and 90k+ other talented remote workers on Himalayas.
Message Marc DarrylFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
