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Experienced SWIFT consultant specializing in financial security and compliance.
Experience
Project Manager - Swift Specialist
Royal Bank of Canada Wealth Management
Apr 2024 - Present (1 year 7 months)
Production Operations - Swift Specialist
Legal and General Investment Management
Sep 2022 - Dec 2023 (1 year 3 months)
Senior Swift Payments Application Developer
Accenture
Jan 2022 - Sep 2022 (8 months)
Production Services & Governance – Swift Consultant
London Metal Exchange
Apr 2021 - Nov 2021 (7 months)
Middleware – Swift Consultant
London Stock Exchange Group
Aug 2019 - Apr 2021 (1 year 8 months)
MB
Indonesia130k-200k AUD
Global SaaS | Leadership | Customer Success | Implementation, Training and Support
Experience
HVGlobal Head of Client Operations
Honeywell Forge VMS
Jun 2024 - Present (1 year 5 months)
HVExperienced lead engineer driving digital transformation through technical expertise.
Experience
PALead Engineer
Postlight Digital Agency
Jun 2015 - Present (10 years 5 months)
Web Developer
Beatport
Jun 2015 - Jun 2015 (0 months)
Engineer
Stotle, LLC
Jan 2013 - Jan 2015 (2 years)
EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
FV
Brazil98k-112k USD
I am a IT Support Specialist based in Rio de Janeiro - Brazil
Experience
EQPrincipal Analyst Digital Solution Engineering
Equinor
Feb 2023 - Present (2 years 9 months)
SSApplication Support Engineer focused on monitoring and incident resolution.
Experience
Application Support Engineer
T-Systems
Sep 2024 - Present (1 year 2 months)
Software Engineer
Gallagher
Oct 2021 - Sep 2024 (2 years 11 months)
Associate Support Engineer
Tech Mahindra
Mar 2021 - Oct 2021 (7 months)
Application support specialist focused on customer service and team leadership.
Experience
Application Support Technician
Nexus Vehicle Management
Feb 2017 - Present (8 years 9 months)
Managing Partner Team Member
Nexus Vehicle Management
Jun 2015 - Feb 2017 (1 year 8 months)
Operations Call Handler
AP
India5500k-6000k USD
Senior Technology Services Engineering Manager driving AI-ops and 24×7 support excellence.
Experience
WATechnology Services Engineering Manager
WalmartLabs
Oct 2020 - Present (5 years 1 month)
Senior Application Support Analyst specializing in cloud, AWS, Windows, Linux and SQL environments.
Experience
Senior Application Support Analyst
Tribal Education Group
Oct 2022 - Present (3 years 1 month)
Application Support Lead
4G Clinical
Mar 2022 - Aug 2022 (5 months)
Application Support Analyst
IT professional with expertise in customer service and technical support.
Experience
IT Support Analyst II
Ecore Soluções em Tecnologia da Informação Ltda.
Oct 2022 - Present (3 years 1 month)
IT Analyst
Dell Computadores do Brasil
Apr 2021 - Sep 2022 (1 year 5 months)
IT Specialist
Dell Computadores do Brasil
SUSenior Application Support Analyst @Barclays | ITIL Expert | Driving 20% Operational Efficiency Gain
Experience
Senior System Engineer
Infosys Technologies Ltd
Senior Support Analyst
Barclays Global Service Center
Software Developer
VVApplication Support specialist focused on payments, risk, and data.
Experience
Application Support Engineer
Global Payments
Jul 2022 - Present (3 years 4 months)
Payments Analyst
Arringo Ltd
Dec 2020 - Jun 2022 (1 year 6 months)
BRExperienced Application Support Analyst
Experience
Application Management Advisor
Goldman Sachs
Oct 2021 - Present (4 years 1 month)
Technical Lead
Hudson's Bay Company
Dec 2016 - Oct 2021 (4 years 10 months)
Release Executive
Royal Bank of Scotland
Oct 2015 - Oct 2016 (1 year)
JLGlobal Project Manager with 20+ years in technology and business.
Experience
Global Project Manager
FINCA Network Support, B.V.
Jul 2021 - Present (4 years 4 months)
Project Manager
Banco de los Trabajadores
Sep 2019 - Sep 2020 (1 year)
Electronic Channels Manager
Wipro
Jan 2018 - Apr 2019 (1 year 3 months)
Application support specialist skilled in SAP GRC, troubleshooting, and improving user satisfaction.
Experience
ACApplication Support Associate
Accenture
Jul 2021 - Aug 2025 (4 years 1 month)
Product Advisor
Asus
Aug 2020 - Feb 2021 (6 months)
Retail Sales Personnel
Gigahertz
Feb 2019 - May 2020 (1 year 3 months)
MLGlobal IT Leader with 20+ years of experience driving IT Operations, Cloud, and Service Management across the USA and Europe. U.S. Green Card holder.
Experience
Director Technology Operations - Remote
Netex Learning
Mar 2025 - Jul 2025 (4 months)
Sr. Director Head of Service Management
Genentech, Roche Group
May 2019 - Mar 2023 (3 years 10 months)
IT Head Contract Management Solutions
Senior technical support specialist driving reliable enterprise operations.
Experience
Senior Technical Support Specialist
Sapizon Technologies, LLP
Feb 2023 - Present (2 years 9 months)
ETL Tester
Xeonics Technologies
Jun 2021 - Aug 2023 (2 years 2 months)
Tier 2 Application Support Engineer
SMDedicated customer service professional with strong analytical skills.
Experience
Global Customer Service Support
MTCGAME
Feb 2023 - Present (2 years 9 months)
Customer Service Support
BigoLiveAPP
Mar 2019 - Present (6 years 8 months)
Customer Service Support
Application Support Lead delivering operational excellence and user-focused results.
Experience
Application Support Lead
Firston Technologies
Oct 2019 - Present (6 years 1 month)
Technical Support Specialist
UBA Group
Oct 2015 - Oct 2019 (4 years)
NSStaffing strategist and recruiting manager specializing in BPO workforce optimization.
Experience
Recruiting Manager
RemoteReps
Aug 2021 - Oct 2024 (3 years 2 months)
Recruiting Manager
Inex Power
Apr 2024 - Aug 2024 (4 months)
Agent
Sutherland Global Services
Jan 2019 - Dec 2021 (2 years 11 months)
Head of Customer Operations
Honeywell Forge VMS
Apr 2021 - Jun 2024 (3 years 2 months)
HSSolutions Architect / Technical Product Specialist
Honeywell Forge VMS (Formely Sine)
May 2020 - Apr 2021 (11 months)
CAAccount Manager
CareApp
Apr 2020 - May 2020 (1 month)
TIAssistant State Manager
TIMG
Nov 2017 - Apr 2020 (2 years 5 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
IT Senior Support Analyst
SHV Energy S.A.
Jul 2020 - Nov 2022 (2 years 4 months)
TEIT Senior Support Analyst
TechnipFMC
Jan 2019 - Jul 2020 (1 year 6 months)
Nexus Vehicle Management
Aug 2014 - Jun 2015 (10 months)
Supervisor - Computer Operations
Sabre Technologies
Dec 2017 - Oct 2020 (2 years 10 months)
Software Engineer (Project Lead)
Emirates IT Group
Nov 2011 - Nov 2017 (6 years)
Analyst
ITPeople FZ LLC
Feb 2008 - Sep 2011 (3 years 7 months)
Consultant
Snap on Business Solutions
Feb 2007 - Feb 2008 (1 year)
Metropolitan Thames Valley Housing Association
Jun 2020 - Mar 2022 (1 year 9 months)
Senior Application Engineer
Experian
Nov 2019 - Jun 2020 (7 months)
Dynamics 365 Support Analyst
Formpipe Ltd
Jul 2019 - Nov 2019 (4 months)
Jan 2020 - Apr 2021 (1 year 3 months)
NetCracker Technologies
Support Analyst
AC Nielsen
Jan 2012 - Oct 2015 (3 years 9 months)
Touchpoints Business Analyst
Citibank
Jan 2017 - Dec 2017 (11 months)
Digital Banking Implementation and Adoption Head
Citibank
May 2013 - Dec 2015 (2 years 7 months)
Technical Support Staff
Hype Up Radio Entertainment
Jun 2018 - Dec 2018 (6 months)
Genentech, Roche Group
Sep 2018 - May 2019 (8 months)
Head of Global IT End User Engineering
Genentech, Roche Group
Jul 2016 - Sep 2018 (2 years 2 months)
ROHead IT Application Services Operations
Roche
Oct 2015 - Jul 2016 (9 months)
Wipro InfoTech
Jan 2013 - Nov 2016 (3 years 10 months)
Teleperformance Egypt
Jan 2015 - Present (10 years 10 months)
Billing Advisor
Vodafone Egypt
Jan 2011 - Present (14 years 10 months)
Sales Agent
Rent to Own
Jan 2018 - Dec 2020 (2 years 11 months)
Agent
Hinduja Global Services
Jan 2017 - Dec 2018 (1 year 11 months)
