At Emapta Philippines, I provide software support for Trade Automation compliance modules, including RPS, Export, Import, and FTA, for clients around the globe in hosted and on-premise environments.
I analyze product, partner, and transaction data, along with weblogs, XML/CSV upload files, AWR reports, application configuration, and basic Java code. I also troubleshoot with customers and Engineering in web conferences and help resolve incidents and problems as part of 24x7 Global Support Services.
I mentor and train new hires and handle escalations, collaborating across teams including Professional Services and Customer Success. In earlier roles at Datamatics and Stefanini Philippines, I provided technical support for operating systems, connectivity, devices, and application issues.
