Liam Haley
@liamhaley
Application support specialist focused on customer service and team leadership.
United KingdomWhat I'm looking for
I am an application support technician with strong customer-service focus and team leadership experience, currently overseeing a small helpdesk team and ensuring SLA compliance.
I have hands-on experience with application support, JIRA and Atlassian tools, SQL, Active Directory, PHP and Microsoft Azure, and I produce reports and analyses that drive operational improvements.
At Nexus Vehicle Management I review ticket trends, design helpdesk workflows to cut manual effort, and serve as the primary contact for IRIS and Jira across the organisation.
I hold ITIL 4 Foundation and other certifications, I am committed to continuous learning (including AI and languages), and I am actively seeking relocation opportunities in Mallorca, Spain.
Experience
Work history, roles, and key accomplishments
Application Support Technician
Nexus Vehicle Management
Feb 2017 - Present (9 years 4 months)
Oversee helpdesk operations to meet SLA targets, analyse ticket trends to reduce recurring issues, and produce reports that drive actionable service improvements; serve as primary contact for IRIS and Jira and lead a small support team.
Managing Partner Team Member
Nexus Vehicle Management
Jun 2015 - Feb 2017 (1 year 8 months)
Supported partner-facing systems and complex booking platforms, ensuring accurate data management and enabling partners to use tools effectively, which facilitated transition into IT support roles.
Operations Call Handler
Nexus Vehicle Management
Aug 2014 - Jun 2015 (10 months)
Delivered high-quality customer service in a call centre environment, troubleshooting call-centre software and CRM issues and adapting quickly to software updates to maintain service continuity.
Education
Degrees, certifications, and relevant coursework
Liam hasn't added their education
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Location
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