At Saksoft Ltd. supporting HDFC Bank, I keep mission-critical banking applications available, diagnose SQL and middleware issues, and reduced recurring production incidents by approximately 30% through structured root cause analysis.
I coordinate development, infrastructure, database, and business teams to close issues quickly, validate releases, manage production changes through ServiceNow, and monitor applications with Grafana across Linux and AIX environments.
Previously at Suntech Global supporting Landmark Group India, I supported retail and POS applications, handled SQL troubleshooting and Zendesk incidents, and contributed to deployments, SIT/UAT validation, and cloud database migration. I also support RBI compliance, VAPT remediation, disaster recovery testing, and nationwide cheque-scanning go-lives.
