Vaishnavi User

At Wipro, I provide Level 1 SAP support, resolving incidents through ticketing systems, email, and calls while helping keep global SAP operations running smoothly.

I coordinate high-priority incidents as a Crisis Manager and Global Point of Contact, manage outage communications, and support bridge calls during critical disruptions. I've improved incident response through structured triage and escalation and have managed multiple global outages with timely stakeholder updates.

I support SAP user access, role assignments, and authorization troubleshooting, working closely with Basis, Security, and functional teams on system health and complex escalations. I also document incidents, solutions, and standard operating procedures for future use.

Alongside SAP support, I've built an AI virtual mouse in Java using machine learning and computer vision, and a Python-based alumni information database backed by PostgreSQL.