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Senior Product Designer turning complex SaaS into polished, engaging experiences that fuel growth.
Experience
Lead Product Designer
Fourwaves
Apr 2023 - Jun 2024 (1 year 2 months)
Senior Product Designer
Akinox
Feb 2022 - Apr 2023 (1 year 2 months)
Intern → Senior Product Designer
Poka
Apr 2015 - Feb 2022 (6 years 10 months)
90k-135k USD
Experienced product designer with a passion for user-centered design.
Experience
UI/UX Product Design Lead
CheckSammy
Feb 2024 - Present (1 year 9 months)
Senior UI/UX Designer
DevSecOps and Cloud Security Engineer specializing in IAM, RBAC, PAM and Microsoft security.
Experience
DevSecOps & AI Security Engineer
DevSecAI
Jul 2024 - Present (1 year 4 months)
Brand Strategy Consultant
Self-Employed
Jan 2014 - Dec 2023 (9 years 11 months)
Product owner driving user-centered software delivery and adoption.
Experience
Product Owner
Paradigm
May 2022 - Present (3 years 6 months)
Product Owner
Marketing Choices
Apr 2020 - May 2022 (2 years 1 month)
Product Analyst
Sales professional with a software engineering background and proven success.
Experience
SaaS Sales
H&B
Oct 2023 - Present (2 years 1 month)
Software Engineer
Enfuse
May 2022 - Aug 2022 (3 months)
Software Engineer Intern
AI-first product manager driving AI-enabled B2B SaaS growth through agile delivery.
Experience
Regional Ambassador
South African AI Association
Mar 2025 - Present (8 months)
AI-First Product Manager
Sunguti Business Solutions
Oct 2023 - Present (2 years 1 month)
SaaS Customer Success Manager dedicated to enhancing customer satisfaction.
Experience
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 9 months)
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 9 months)
130k-200k AUD
Global SaaS | Leadership | Customer Success | Implementation, Training and Support
Experience
Global Head of Client Operations
Honeywell Forge VMS
Jun 2024 - Present (1 year 5 months)
4000k-6000k USD
Product-focused AI & data leader driving scalable SaaS and ML systems.
Experience
Co-Founder & CTO
AiLusion
Nov 2024 - Present (1 year)
Product Engineering Lead
Customer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
Customer support specialist focused on SaaS and e-commerce, delivering fast, empathetic resolutions.
Experience
Virtual Customer Support Specialist
Tdegree
Jan 2020 - Dec 2022 (2 years 11 months)
Customer Sales Representative
UBC
Jan 2019 - Dec 2020 (1 year 11 months)
Technical Support Engineer specializing in SaaS, API debugging, and customer enablement.
Experience
Client Support Engineer
XSOLIS
Jan 2022 - Jan 2025 (3 years)
Technical Support Specialist
DataStream Solutions
Jan 2020 - Jan 2022 (2 years)
IT Support Analyst
CloudCore Technologies
Jan 2018 - Jan 2020 (2 years)
Dedicated Customer Support Specialist with 5+ years in technical environments.
Experience
Customer Support Specialist
Goodlord
Mar 2021 - Present (4 years 8 months)
Technical Service Advisor
Wipro
Sep 2020 - Present (5 years 2 months)
Technical Service Advisor
Implementation & Support Specialist driving SaaS adoption, retention, and operational efficiency globally.
Experience
Implementation & Support Specialist
Cendyn
Jun 2024 - Present (1 year 5 months)
Implementation Consultant-2
Rithum
Aug 2023 - Jun 2024 (10 months)
Associate Consultant-1
1000k-1200k INR
Tier 2 Technical Support Engineer with over 6 years of experience. 2 years in customer support.
Experience
Tier 2 Technical Support Engineer
Betsol Software
Aug 2018 - Nov 2023 (5 years 3 months)
Technical support specialist delivering customer-focused troubleshooting and SaaS expertise.
Experience
Application Support Specialist
Trimble
Apr 2024 - Present (1 year 7 months)
Technical Support Representative
Trimble Transportation
May 2022 - Apr 2024 (1 year 11 months)
Technical Support Representative
Product-oriented SaaS professional with a focus on client success.
Experience
SaaS Support Specialist
SellersCommerce
Jul 2023 - Present (2 years 4 months)
Customer support specialist with extensive experience in technical support.
Experience
Customer Service Associate
TDCX
Oct 2023 - Present (2 years 1 month)
Level 2 Tech Support
ResultsCX
Dec 2020 - Dec 2022 (2 years)
Technical Support | Customer Service
TELUS
Jan 2019 - Sep 2020 (1 year 8 months)
Customer Support Specialist with 5+ years improving SaaS B2B customer experience and KPIs.
Experience
Customer Support Agent
Jan 2022 - Present (3 years 10 months)
Customer Service Agent
Vodafone
Jan 2019 - Jan 2022 (3 years)
SaaS Support Specialist delivering rapid troubleshooting, user training, and high customer satisfaction.
Experience
Software Support Specialist
YourMembership
Nov 2020 - Jun 2025 (4 years 7 months)
Visual Merchandising Manager
Levi Strauss & Co
Sep 2017 - Oct 2020 (3 years 1 month)
Climate Vault
Mar 2023 - Present (2 years 8 months)
Senior UI/UX Mobile Designer
Centrex Software
Jan 2023 - Present (2 years 10 months)
Senior UX Designer
ServiceNow
Jun 2022 - Present (3 years 5 months)
Product Designer
Yosemite Consulting
Feb 2022 - Present (3 years 9 months)
Marketing Choices
Nov 2019 - Apr 2020 (5 months)
May 2021 - Aug 2021 (3 months)
Test Analyst
Lightstone Pty Ltd
Jan 2023 - Oct 2023 (9 months)
Scrum Master
Lightstone Pty Ltd
Jun 2021 - Oct 2023 (2 years 4 months)
Corporate English Trainer
goFLUENT
Nov 2021 - Nov 2022 (1 year)
Head of Customer Operations
Honeywell Forge VMS
Apr 2021 - Jun 2024 (3 years 2 months)
Solutions Architect / Technical Product Specialist
Honeywell Forge VMS (Formely Sine)
May 2020 - Apr 2021 (11 months)
Account Manager
CareApp
Apr 2020 - May 2020 (1 month)
Assistant State Manager
TIMG
Nov 2017 - Apr 2020 (2 years 5 months)
Voosh
Jan 2024 - Oct 2024 (9 months)
Product & Data Lead
Voosh
Mar 2022 - Dec 2023 (1 year 9 months)
Data Scientist
Voosh
Sep 2021 - Mar 2022 (6 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Apple
Jun 2019 - Present (6 years 5 months)
Technical Service Advisor
RelateCare
Dec 2018 - Present (6 years 11 months)
HighRadius
Jun 2022 - Jul 2023 (1 year 1 month)
Associate Consultant Intern
HighRadius
Jun 2021 - Jun 2022 (1 year)
Apple (via Kelly Connect)
Mar 2019 - May 2022 (3 years 2 months)
Customer Sales Specialist
VXI
Jun 2018 - Dec 2018 (6 months)
Chat Support Specialist | Sales & Billing
AFNI
Sep 2016 - Oct 2017 (1 year 1 month)