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gurmel singh

@gurmelsingh

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Senior Application Support Analyst specializing in cloud, AWS, Windows, Linux and SQL environments.

United Kingdom

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What I'm looking for

I seek a hands-on role supporting cloud and enterprise applications where I can drive uptime, implement improvements, mentor teams, and work cross-functionally to deliver reliable services.

I am a motivated, customer-focused Senior Application Support Analyst with extensive experience supporting and deploying bespoke applications across Windows, Unix/Linux and cloud (AWS) environments. I excel at incident, change and service delivery management using ITIL-aligned processes and monitoring to ensure high availability for business-critical systems.

I have a proven track record as a subject matter expert, rapidly becoming the go-to person for escalations, implementing fixes that improve application efficiency, and creating monitoring and knowledge-base solutions to reduce downtime and increase ticket closure rates. I have supported 24/7 operations, worked with Dev/Test/UAT environments, and collaborated closely with development, DevOps and stakeholders to deliver stable releases and timely incident resolutions.

I bring strong technical skills with Oracle/SQL Server, Apache Tomcat, IIS, XML, web services, CRM Salesforce, ServiceNow, Jira and Confluence, plus hands-on experience with Azure, VMware and Citrix. I am organised, proactive, and committed to continuous process improvement and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Application Support Analyst

Current

Tribal Education Group

Oct 2022 - Present (2 years 11 months)

Provide 24/7 managed and technical support for Tribal’s HE application across Windows and Linux (on‑premise and AWS), reducing downtime through monitoring, patching, and incident resolution while serving as SME for escalations.

AWS Windows Server Linux Apache Tomcat ITIL ServiceNow Monitoring Incident Management

Application Support Lead

4G Clinical

Mar 2022 - Aug 2022 (5 months)

Led support for a Java/SQL clinical trials e-commerce application on Windows and UNIX, established a ServiceNow knowledge base that increased ticket closure rate and reduced downtime via monitoring improvements.

Java SQL Server Unix Windows Server ServiceNow Monitoring Root Cause Analysis

Application Support Analyst

Metropolitan Thames Valley Housing Association

Jun 2020 - Mar 2022 (1 year 9 months)

Supported the core housing management system in Dev/UAT/TEST environments, managed incidents and configuration, and minimized service interruptions through proactive monitoring and ITIL-aligned support.

Northgate SQL ServiceNow Jira Monitoring Incident Management Problem Management

Senior Application Engineer

Experian

Nov 2019 - Jun 2020 (7 months)

Supported .NET web applications on Windows and UNIX (IIS, Tomcat) and led a rapid rollback and recovery of a failed release, cutting downtime by 50% and restoring service availability within an hour.

.NET IIS Apache Tomcat SQL Unix Incident Response Release Rollback Client Communication

Dynamics 365 Support Analyst

Formpipe Ltd

Jul 2019 - Nov 2019 (4 months)

Supported D365/AX2012 and Azure-based customer installations, maintained VMware environments, and resolved third-line technical issues within SLA while delivering customer training in Denmark.