At GEP Solutions, I lead a global application support team of 14+ professionals serving 60+ enterprise customers. I manage critical incidents, customer escalations, governance reviews, SLA adherence, and service performance while maintaining 95%+ resource utilization.
I drive self-service and workflow automation initiatives that reduce tickets by 20–30%, build executive KPI dashboards, and partner with Engineering, Product, Customer Success, and PMO teams. My background also includes customer support and process improvement at Maersk Global Services, plus back-office operations and vendor coordination at Anthelio Business Solutions.
