I am an experienced Senior Application Support Analyst with a decade of hands-on experience managing Java-based modules and critical corporate applications in both legacy and cloud environments. Throughout my career, I have been acknowledged for my ability to optimize efficiency through automation, enhance application performance, and prioritize customer satisfaction. I am skilled in addressing intricate challenges under demanding conditions and have consistently maintained a 99.9% uptime.
In my current role at Barclays Global Service Center, I lead a team supporting 4 critical corporate banking applications, ensuring 24/7 availability, highest reliability, and 99.9% uptime. I have managed 80+ APIs on aPaaS V3/V4 and AWS, showcasing my expertise in API governance and seamless interactions via open banking protocols. I have also collaborated with cross-functional teams to define project requirements and cultivate a customer-centric culture, aligning technical solutions with user goals and ITIL processes.
I have a proven track record of optimizing processes, automating tasks, and improving monitoring, alerting, and reporting. These efforts have resulted in significant operational efficiency gains, reduction in noise, and less manual work. I am proactive in addressing pain points and bridging knowledge gaps, which has led to a reduction in user education-related issues. I have also developed performance dashboards and support procedure documentation, cutting resolution times and enhancing team productivity.
