Robert Rivera

RR

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Robert Rivera

@robertrivera1

Senior application support specialist bridging global logistics operations with enterprise IT solutions.

What I'm looking for

I’m looking to own global logistics application support, drive reliable deployments and automated testing, and translate operational requirements into technical fixes—partnering with development and business teams to protect uptime and compliance.

I’m a certified WiseTech Global professional with 15+ years bridging complex logistics operations and enterprise IT solutions. I specialize in global application support and tiered troubleshooting that keeps mission-critical systems reliable.

Across large-scale deployments, I’ve supported and optimized CargoWise One and TANGO, translating operational needs into technical requirements. I maintain uptime by managing user access, printer management support, and system configurations that teams depend on every day.

I partner closely with development teams to execute automated testing for software releases and identify bottlenecks early. I also lead incident communications and deliver high-priority release/downtime notifications to minimize business impact.

My logistics background strengthens my IT work: I’ve managed import brokerage needs (OI/OE/AI/AE), ensured compliance with 19CFR10 and SEC-321, and supported high-visibility accounts. As a TANGO SME, I deliver training, author user guides, and coordinate global rollouts to align systems with business goals.

Experience

Work history, roles, and key accomplishments

DS

Senior Application Support Specialist

DSV

Dec 2025 - Mar 2026 (3 months)

Orchestrated end-user support for mission-critical global applications, ensuring operational continuity during organizational transitions. Managed global user access and deployed localized printer management solutions, partnered on automated testing, and authored release/downtime notifications to minimize business impact.

Automated Testing Quality Assurance Support Operations

SI

Senior Application Support Specialist

Schenker, Inc.

Feb 2017 - Dec 2025 (8 years 10 months)

Served as TANGO subject matter expert, leading training programs for new functionalities to improve regional user proficiency. Resolved complex system issues using advanced application management tools, maintained strong uptime KPIs, and aligned technical targets with business goals.

Subject Matter Expert User Training Application Management Uptime KPI Monitoring Stakeholder Management

YL

Import Specialist Brokerage

Yusen Logistics

Sep 2016 - Feb 2017 (5 months)

Managed high-visibility accounts with 100% compliance and timely delivery of specialized cargo. Performed precise customs classification to ensure regulatory adherence and optimize duty rates.

Compliance Management Account Management Logistics Operations Compliance

SI

Deployment Specialist

Schenker, Inc.

Jun 2013 - Jul 2016 (3 years 1 month)

Acted as primary SME for OI/OE/AI/AE systems, delivering on-site training to international teams during software rollouts. Contributed to a global project across 30+ nations to develop and refine in-house logistics software.

OI OE AI AE Systems International Rollouts On Site Training

Education

Degrees, certifications, and relevant coursework

WG

WiseTech Global

CargoWise One Specialist (Professional Certification), CargoWise One

Completed the WiseTech Global Professional Certification as a CargoWise One Specialist.

LC

Los Angeles Harbor College

General Studies, General Studies

Completed general studies coursework at Los Angeles Harbor College.

Tech stack

Software and tools used professionally

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Harbor

Matter

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