At Mobile Guest Services, I own support for the Digital Guest Experience (DGE/Core Mobility) portfolio, including Mobile Key, Mobile Check-In, Mobile Dining, GXP, and related Marriott mobile and web platforms. I lead global 24x7x365 application support and coordinate critical incident response with Product, Engineering, vendors, business teams, and support partners.
Before my promotion to Application Support Manager, I served in the role for several months while working as an Application Support Analyst, Senior Application Support Analyst, and Infrastructure Analyst. I reduced the support backlog by more than 500 tickets and authored more than 400 knowledge articles, while improving workflows and support processes.
Earlier, at Full Service FSPMS Support, I provided Level 1 and Level 2 support for property management systems and enterprise applications across hotels in the United States and Canada. I also supported the Natural Disaster Response Team with controlled server shutdowns and hotel system recovery during severe weather outages.
