I support global users at Vodafone India Services, resolving application access issues across Europe, Asia, and Africa while maintaining SLA-driven ticket operations.
As a Delegate Lead, I monitor Cisco call queues, balance ticket distribution across shifts, and keep global operations running when management is unavailable. I also provide high-touch identity and provisioning support for C-level executives.
I was promoted to SME at Quess Corp within three months, moving into Level 1 SAP application and access management. I've handled authorization issues, account unlocks, profile verification, and priority escalation for global users.
Earlier, on Virgin Media's UK project through Collabera Technologies, I diagnosed Windows lockouts, BitLocker prompts, Citrix connection drops, printer faults, and ticket requests in BMC Remedy. I also create SOPs and process guides that help train new team members and standardize workflows.
