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shivaji bhanage

@shivajibhanage

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I keep enterprise and banking applications reliable through Linux, SQL, AWS, automation, and incident management.

India

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What I'm looking for

I'm looking for an application support or cloud operations role where I can improve production reliability through troubleshooting, automation, proactive monitoring, incident management, and deployment support. I'm open to global relocation.

I've supported enterprise and banking applications in production for more than six years, resolving issues quickly and keeping critical systems reliable.

At Gentrack Software, I provide L2/L3 support for Veovo, troubleshoot Linux, SQL, and production issues, and monitor performance with Grafana and AWS CloudWatch. I handle releases, deployments, and post-deployment checks while partnering with cross-functional teams on critical incidents.

By automating support tasks, I reduced deployment time by 24% and incident detection time by 39%, helping maintain 97% application uptime.

Previously at Cognopi Solution, I supported banking applications using Splunk and SQL, performed RCA for P2/P3 incidents, and improved incident resolution efficiency by 21% through ITIL-based processes and escalation management.

Experience

Work history, roles, and key accomplishments

Current

Application Support Specialist

Current

Gentrack Software Pvt Ltd

Jul 2023 - Present (3 years 2 months)

Provided L2/L3 application support, troubleshooting Linux, SQL, and production issues. Automated support tasks, reducing deployment time by 24% and incident detection time by 39%, while maintaining 97% application uptime.