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DSExperienced leader in customer service and operational excellence.
Experience
JUHead of Customer Operations
Judopay
Apr 2023 - Present (2 years 7 months)
JUHead of Customer Support
Judopay
Sep 2021 - Present (4 years 2 months)
JUCustomer Support Specialist
Judopay
May 2018 - Present (7 years 6 months)
RECustomer Service Team Lead / Maintenance Officer
Rentify
May 2016 - Present (9 years 6 months)
RPOperations Manager
Rated People
Aug 2015 - Present (10 years 3 months)
Experienced customer service professional with a background in office administration.
Experience
Board Member / Operational Leadership / Interim Executive Director
Hesed Place
Jan 2018 - Present (7 years 10 months)
Trauma Advocate and Peer Support
Independent Role Supporting Trauma & Trafficking Survivors
Jan 2013 - Dec 2016 (3 years 11 months)
I am an Administration Professional.
Experience
BAREMOTE OPERATIONS COORDINATOR
Babylon
Sep 2021 - Present (4 years 2 months)
Experienced operations and customer service manager skilled in team leadership.
Experience
Customer Service Manager
Wisler Plumbing, Heating, Cooling & Electric
Jan 2024 - Present (1 year 10 months)
Account & Production Manager
Blue Ridge Optics
Jan 2018 - Jan 2024 (6 years)
General Manager
Dedicated leader with a passion for customer service and team building.
Experience
Drive-Thru Business Director
Chick-fil-A
Sep 2016 - Present (9 years 2 months)
Resident Assistant
Moody Bible Institute
Mar 2022 - May 2023 (1 year 2 months)
Intramural Director
Solheim Center
Feb 2021 - May 2023 (2 years 3 months)
DB
United States60k-80k USD
Customer service professional with over two decades of experience.
Experience
Senior Representative
Threshold Brands
Aug 2019 - Jan 2025 (5 years 5 months)
House Cleaner
MaidPro
Jan 2018 - Jul 2019 (1 year 6 months)
Dynamic executive with 20+ years in customer experience and operations.
Experience
VP Customer Care
Paysafe
Jan 2020 - Nov 2024 (4 years 10 months)
Senior Director, Client Solutions
Alorica
Mar 2002 - Jan 2020 (17 years 10 months)
Sales Engineer
Carrier Corporation
May 1999 - Mar 2002 (2 years 10 months)
Customer Experience leader with 7+ years improving satisfaction, reducing escalations, and driving revenue.
Experience
Customer Service / E-Commerce Specialist
Frame My TV
May 2023 - Present (2 years 6 months)
Business Development Officer
HODI
May 2022 - Feb 2023 (9 months)
Customer Success Executive
Davies Group UK
Dynamic professional with expertise in guest relations and event planning.
Experience
Activity Director
Truman Healthcare
Feb 2021 - Apr 2025 (4 years 2 months)
Professional Guest Assistant
Cracker Barrel
Oct 2008 - Oct 2021 (13 years)
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Dedicated customer service professional with 15 years of experience.
Experience
City Bus Driver/Driver
RTA
Oct 2013 - Present (12 years 1 month)
Door to Door/Driver
Portage Regional Transportation Authority
Jan 2013 - Present (12 years 10 months)
Assistant Manager
Customer experience leader with a strong commitment to operational excellence.
Experience
Customer Experience Leader
CABS
Jan 2023 - Present (2 years 10 months)
Client Service Consultant
CABS
Jan 2018 - Present (7 years 10 months)
SLExperienced leader specializing in optimizing customer success teams.
Experience
VP of Customer Experience
Opus1.io
Aug 2023 - Present (2 years 3 months)
Sr. Director Of Customer Onboarding & Customer Success
Upside
Oct 2022 - Jul 2023 (9 months)
Senior Director Of Customer Success
I am a seasoned sales and operations leader driving revenue, retention, and scalable processes.
Experience
Director – Operations
Novagems Inc.
Oct 2020 - Present (5 years 1 month)
Sales & Operations Director
Asbicon Services Pvt. Ltd.
Feb 2012 - Dec 2019 (7 years 10 months)
Assistant Manager - Operations
John Keells BPO Solutions
EPExperienced customer service manager with a strong background in support.
Experience
Concierge Support Representative
Amenify
Jan 2022 - Jun 2024 (2 years 5 months)
Customer Service/Collections Manager
Prime Finance, LLC
Apr 2018 - Dec 2022 (4 years 8 months)
Customer Service/Collections
Prime Finance, LLC
Client services leader with 15+ years in digital transformation.
Experience
Vice President, Client Success
Amazon Web Services (AWS)
Oct 2021 - Present (4 years 1 month)
Director, Client Services
Cloudreach
Jan 2018 - Jun 2021 (3 years 5 months)
Senior Manager, Cloud Service Delivery
JADedicated customer service professional with extensive management experience.
Experience
Virtual Customer Service Support and Management Consultant
ModSquad
Sep 2020 - Present (5 years 2 months)
Virtual Customer Service Associate (Resolution Specialist – DART)
Amazon
Sep 2019 - Present (6 years 2 months)
KWExperienced Technical Director and Software Developer with a customer focus.
Experience
Technical Director
Allegori Innovations
Jan 2020 - Present (5 years 10 months)
Consultant
Tocco Business Consulting Ltd
Jan 2019 - Present (6 years 10 months)
Customer-focused service leader driving satisfaction and operational improvements.
Experience
Customer Service Manager
Purelife Pharmaceutical
Apr 2023 - Present (2 years 7 months)
Front Desk Officer
Exc. Pharmaceuticals
Mar 2022 - Apr 2023 (1 year 1 month)
Customer Service Representative
Promotower Communications
Customer-focused operations and sales leader driving repeat business and team performance.
Experience
Customer Service and Sales Supervisor
Hub-u-let Ltd
Mar 2025 - Present (8 months)
Customer Service and Sales Supervisor
Admiral Slots
Aug 2023 - Mar 2025 (1 year 7 months)
Sales & Marketing Assistant
Chiqio
Experienced customer service leader with 15+ years driving satisfaction and managing retail and call center teams.
Experience
DGAssistant Manager
Dollar General
Dec 2023 - Present (1 year 11 months)
TECustomer Service Representative
Teleperformance
Mar 2021 - Oct 2023 (2 years 7 months)
Collections Representative
Director of Global Sales
Knovel Corp
Jan 2005 - Dec 2013 (8 years 11 months)
Academic Sales Representative
Knovel Corp
Jan 2001 - Dec 2005 (4 years 11 months)
Project Management & Customer Service
Independent Contractor
Jan 1999 - Dec 2001 (2 years 11 months)
Corgan's Publick House
Jan 2015 - Jan 2017 (2 years)
Coffee House Assistant Director
Cru
Apr 2022 - Jun 2022 (2 months)
Communication Associate
NorthPoint DSM Church
Oct 2020 - Jan 2021 (3 months)
Front End Team Member
Total Wine & More
Apr 2015 - Aug 2017 (2 years 4 months)
Battery Commander
United States Army
Nov 1990 - Jul 1999 (8 years 8 months)
Feb 2021 - Mar 2022 (1 year 1 month)
Customer Service Representative
Aventus LLC
May 2020 - Jan 2021 (8 months)
Customer Service Representative
CCI Kenya
Apr 2017 - Mar 2020 (2 years 11 months)
Kmart
Jan 2010 - Present (15 years 10 months)
Manager
Call Center
Jan 2009 - Present (16 years 10 months)
Retail/Customer Service
City Blue
Jun 2006 - Present (19 years 5 months)
Marketing Evolution
Jan 2021 - Oct 2022 (1 year 9 months)
Director Of Client Services
Pathmatics Inc
Jan 2016 - Jan 2022 (6 years)
Product Marketing Manager
Monster.Com
Jan 2010 - Dec 2014 (4 years 11 months)
Mar 2011 - Jan 2012 (10 months)
Sales Coach
Convergys India Services Pvt Ltd
Jul 2005 - Mar 2011 (5 years 8 months)
Senior Sales Officer
VRS Foods
Nov 2002 - Jul 2005 (2 years 8 months)
Jun 2016 - Apr 2018 (1 year 10 months)
Recruitment Specialist / Telemarketing Manager
Grand Teton Professionals
Apr 2014 - May 2016 (2 years 1 month)
Recruitment Specialist Assistant
Grand Teton Professionals
Jan 2014 - Apr 2014 (3 months)
Cloudreach
Jan 2015 - Jan 2018 (3 years)
Director Client Services
Thomson Reuters
Jan 2010 - Feb 2014 (4 years 1 month)
Helpdesk Administrator
Equation Business Solutions
Jun 2015 - Present (10 years 5 months)
Assistant Branch Manager
iFix (Now WeFix) Repair Specialists
Jul 2013 - Present (12 years 4 months)
HR Administrator
EBR Group
Aug 2012 - Present (13 years 3 months)
Freelance Developer
Freelance
Jan 2016 - Dec 2018 (2 years 11 months)
Director
Raiora Data Services Ltd
Jan 2010 - Dec 2017 (7 years 11 months)
Jun 2018 - Dec 2019 (1 year 6 months)
Medical Receptionist
Momoh Optometry Clinic
Jan 2015 - Feb 2016 (1 year 1 month)
Jun 2024 - Aug 2024 (2 months)
AMTechnical Sales Associate
Amazon
Apr 2021 - Jun 2022 (1 year 2 months)
Creative Financial Staffing LLC
Feb 2016 - Dec 2020 (4 years 10 months)
