Open to opportunities

Jade Atherton

@jadeatherton

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Dedicated customer service professional with extensive management experience.

South Africa

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and professional individual with a strong track record in customer service and management. My experience spans various roles, including Office Manager, Assistant Manager, and HR Administrator, where I have honed my skills in client interaction, team leadership, and operational efficiency. I pride myself on my ability to communicate effectively and build strong relationships with colleagues and clients alike.

Throughout my career, I have consistently demonstrated my commitment to excellence by achieving high customer satisfaction ratings and maintaining compliance with industry standards. My roles have required me to manage diverse teams, oversee administrative functions, and ensure smooth operations across various departments. I am passionate about training and developing others, which has allowed me to contribute positively to team dynamics and overall company success.

Experience

Work history, roles, and key accomplishments

Virtual Customer Service Support and Management Consultant

ModSquad

Sep 2020 - Present (4 years 10 months)

Interfaced between companies and clients to provide efficient support, engaging in social media advertising and moderation for gaming platforms. Trained agents, created production reports, and handled customer inquiries across various platforms.

Customer Support Social Media Management Content Moderation Quality Assurance Client Communication

Virtual Customer Service Associate (Resolution Specialist – DART)

Amazon

Sep 2019 - Present (5 years 10 months)

Provided world-class customer service via phone, email, and chat, resolving issues within company policies. Consistently met management goals and assisted team members with queries and customer questions.

Customer Service Conflict Resolution Email Communication Chat Support Knowledge Management Team Collaboration CRM

Helpdesk Administrator

Equation Business Solutions

Jun 2015 - Present (10 years 1 month)

Managed and monitored attendance and leave, including capturing daily data and calculating accruals. Coordinated IT support calls, ensured customer satisfaction, and managed invoicing for labor charges in HANSA WORLD.

Leave Management Customer Satisfaction Invoicing Accounting Systems

Assistant Branch Manager

iFix (Now WeFix) Repair Specialists

Jul 2013 - Present (12 years)

Managed general stock facilitation, control, and ordering, alongside handling customer service inquiries and complaints. Oversaw daily branch operations, including switchboard, reception, and cash/credit/till operations.

Stock Management Customer Service Social Media Management Staff Training Administration

HR Administrator

EBR Group

Aug 2012 - Present (12 years 11 months)

Managed HR administration, including opening and maintaining staff files, drafting appointment letters, and assisting with recruitment. Ensured HR policies aligned with legislation, managed leave records, and processed monthly salaries.

HR Management Recruitment Payroll Processing Leave Management SETA WCA Claims

Senior Sales Consultant

Woolworths

Nov 2011 - Present (13 years 8 months)

Provided sales and comprehensive customer service, including till and cash operations for the department. Assisted stylists and high-end clientele, and managed visual merchandising and inter-branch stock transfers.

Sales Customer Service Retail Operations Visual Merchandising Stock Management Client Relations

Assistant Manager

Nandos Group

May 2010 - Present (15 years 2 months)

Oversaw daily cash ups, money management, and comprehensive stock control including ordering and inventory. Managed staff rostering, training, contracts, and disputes while ensuring compliance with auditing standards.

Cash Management Stock Control Training Auditing Customer Service Policy Implementation Marketing

Office Manager/PA

ALLCAD Design and Construction

Feb 2009 - Present (16 years 5 months)

Managed daily client interactions, sourced building materials, and handled general administrative duties including diary and meeting organization. Responsible for paying wages, managing staff UIF/PAYE, and preparing quotations/invoices.

Client Interaction Organization Sourcing Administrative Support Payroll Management Invoicing Meeting Coordination UIF PAYE

Education

Degrees, certifications, and relevant coursework

Wynberg Girls High School

Matric, General Studies

Activities and societies: Assistant Youth Leader at The New Apostolic Church Sea Point, Public Speaking (advanced), Leadership (intermediate), Conflict Resolution (intermediate)

Completed secondary education with a focus on English, Afrikaans, Maths, Visual Arts, Computer Applications Technology, Consumer Studies, and Life Orientation. Developed public speaking, leadership, and conflict resolution skills.