Open to opportunities

Jasmine Jordan

@jasminejordan

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Experienced operations and customer service manager skilled in team leadership.

United States

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What I'm looking for

I’m seeking a people-focused leadership role to optimize processes, develop teams, and improve customer experience within a collaborative, growth-oriented company.

I am a customer-focused operations and service leader with experience managing teams, scheduling, procurement and customer relations across hospitality and technical service environments.

As a manager, I’ve led full-service restaurant operations and overseen account management and production coordination, handling procurement, RFQs and order processing to maintain on-time delivery and meet sales goals. I recruit, onboard and train staff, manage social media for recruiting and advertising, and drive planning and scheduling to ensure smooth daily operations.

Currently, I manage a contact center, dispatch team and client retention initiatives while supervising IT and digital booking systems to improve customer experience. I seek opportunities to lead teams, optimize processes and contribute to a collaborative organization that values operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Wisler Plumbing, Heating, Cooling & Electric

Jan 2024 - Present (1 year 8 months)

Manage the contact center and a team of dispatchers and customer service representatives, oversee hiring/onboarding/separations and client retention, and ensure IT, phone systems, and digital booking leads operate smoothly to optimize appointment booking and customer relations.

Customer Retention Dispatch Coordination Customer Relations

Account & Production Manager

Blue Ridge Optics

Jan 2018 - Jan 2024 (6 years)

Handled customer correspondence and order processing, procured raw materials and managed RFQs, and coordinated departmental scheduling to maintain on-time delivery and meet sales goals; conducted new-hire orientation and managed social media for recruiting and advertising.

Account Management Procurement Order Processing Production Scheduling Supply Chain Coordination Social Media Marketing

General Manager

Corgan's Publick House

Jan 2015 - Jan 2017 (2 years)

Maintained daily operations of a bar and restaurant, performed inventory and event planning, managed scheduling and marketing, and recruited, onboarded, and trained all new employees.