EPEduardo Palacio
@eduardopalacio
Experienced customer service manager with a strong background in support.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over a decade of experience in various roles, including management and support. My career has been marked by a commitment to enhancing customer satisfaction and streamlining operations. At Amenify, I excelled as a Concierge Support Representative, where I effectively managed resident concerns and provider support, ensuring seamless communication and service delivery.
Previously, I served as a Customer Service/Collections Manager at Prime Finance, where I supervised a team of agents and handled complex client issues related to account management. My ability to analyze situations and provide effective solutions has consistently led to improved client relationships and operational efficiency. I am passionate about fostering a positive work environment and empowering my team to achieve their best.
Experience
Work history, roles, and key accomplishments
Concierge Support Representative
Amenify
Jan 2022 - Jun 2024 (2 years 5 months)
Provided resident and provider support through various communication channels, addressing concerns, and managing service appointments. Utilized Zendesk for ticket management and live chat support.
Customer Service/Collections Manager
Prime Finance, LLC
Apr 2018 - Dec 2022 (4 years 8 months)
Supervised a team of customer service agents, managed collections, and resolved client account issues. Responsible for financial reporting and vehicle purchasing logistics.
Customer Service/Collections
Prime Finance, LLC
Jun 2016 - Apr 2018 (1 year 10 months)
Handled client communications regarding overdue accounts and assisted with various account-related issues. Maintained CRM entries and processed payments.
Recruitment Specialist / Telemarketing Manager
Grand Teton Professionals
Apr 2014 - May 2016 (2 years 1 month)
Managed recruitment processes, conducted interviews, and supervised telemarketing teams. Provided training and support to new hires.
Recruitment Specialist Assistant
Grand Teton Professionals
Jan 2014 - Apr 2014 (3 months)
Assisted in recruitment by contacting potential candidates and following up on leads. Supported the recruitment team in various administrative tasks.
Customer Service Representative Leader
Driafax Realty Services
Apr 2011 - Nov 2013 (2 years 7 months)
Led a team of customer service representatives, managed client communications, and resolved technical issues. Conducted coaching and demo sessions.
Customer Service Representative/Cold Caller
Driafax Realty Services
Jan 2010 - Apr 2011 (1 year 3 months)
Engaged with potential clients through calls and emails, providing assistance and generating leads for real estate sales.
Education
Degrees, certifications, and relevant coursework
TUTemple University
Bachelor of Arts, General Studies
Activities and societies: Alpha Phi Sigma Honor Society
LULa Salle University
Master of Business Administration, Management
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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