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Veteran logistics leader driving revenue growth, operational efficiency, and team development.
Experience
Lead Account Manager
NFI Integrated Logistics
Jul 2024 - Sep 2025 (1 year 2 months)
Director of Brokerage Operations
NFI Integrated Logistics
Mar 2022 - Jul 2024 (2 years 4 months)
Director, Strategic Accounts
Transplace / Uber Freight
Jan 2020 - Mar 2022 (2 years 2 months)
Director, Enterprise Capacity Services
Transplace
Jun 2018 - Jun 2020 (2 years)
Account Executive
Penske Logistics
Jan 2015 - May 2018 (3 years 4 months)
TSSeasoned leader with 12 years of experience in Customer Service Management.
Experience
Human Resources Director
Mississippi Department of Health
Aug 2022 - Present (3 years 3 months)
Dispatch Operator
Transdev Transportation (Jatran)
Oct 2019 - Jul 2022 (2 years 9 months)
Senior bilingual customer service leader driving operational excellence and client satisfaction.
Experience
Department Head / Senior Editor
PopCultureUncovered.com
Jan 2015 - Present (10 years 10 months)
Customer Support Associate
R.A.S. Logistics
Feb 2024 - Oct 2025 (1 year 8 months)
ETMarket Customer Service Manager
Seasoned advocate for customer satisfaction with strong attention to detail.
Experience
Director
Lumiere Consultancy and Insurance Limited
Nov 2021 - Present (4 years)
Freelancer AI Trainer
Self Employed
Dec 2018 - Present (6 years 11 months)
PPExperienced customer service professional with a focus on client experience.
Experience
Guest Experience Manager
LARESERVA CLUB
Jan 2019 - Jan 2022 (3 years)
Customer Service & Retention Team Leader
GAMING GIBRALTAR
Jan 2015 - Jan 2017 (2 years)
Team Leader
KYC.report (INSURANCE)
Jan 2012 - Jan 2015 (3 years)
Experienced HR leader and certified international trainer driving organizational performance and development.
Experience
Managing Director
Al Rabwa Group for Educational Services
Jan 2022 - Present (3 years 10 months)
Director - Human Resources
Al Rabwa Group for Educational Services
Jan 2014 - Jan 2022 (8 years)
Customer-service oriented administrative professional with strong communication and team collaboration skills.
Experience
Women's Commissioner
Wassa Fiase Students Union
Jun 2023 - May 2024 (11 months)
Secretary to the Municipal Director
Tarkwa Nsuaem Municipal Assembly
Oct 2022 - Dec 2022 (2 months)
I am an experienced customer service professional delivering excellent client experiences and resolving issues.
Experience
Customer Service Advisor
OKA Direct Ltd
Jun 2022 - Present (3 years 5 months)
Supervisor
White Stuff Ltd
Sep 2021 - May 2022 (8 months)
Keyholder / Sales Assistant
Fat Face Ltd
Aug 2019 - Sep 2021 (2 years 1 month)
Customer service and sales leader driving retention and revenue growth.
Experience
Customer Service Lead
Digicel
Feb 2020 - Present (5 years 9 months)
HR Assistant
The Eau Zone Limited
Jun 2016 - Jan 2020 (3 years 7 months)
Platinum Sales Executive
PriceSmart
BSExperienced Customer Service Advisor with a focus on satisfaction.
Experience
Customer Service Representative
Hap Solutions
Apr 2024 - May 2025 (1 year 1 month)
Customer Service Advisor
Fivestar Catering
Dec 2021 - Jan 2025 (3 years 1 month)
Customer Service Representative
Coople
Apr 2021 - May 2023 (2 years 1 month)
MTExperienced administration manager with a focus on operational efficiency.
Experience
Property Administrator
Places for People
May 2023 - Mar 2024 (10 months)
Administration Manager
Atalian Servest
Jan 2016 - May 2023 (7 years 4 months)
Resourcer
Elevate Credit International
Jan 2014 - Jan 2016 (2 years)
Senior business development leader driving SaaS, cloud and telecom enterprise growth.
Experience
Senior Account Director
Omniaccess
Jul 2024 - Aug 2025 (1 year 1 month)
Business Development Director
SmartHead
Jul 2023 - Jun 2024 (11 months)
Business Development Director
Vectary Inc
Mar 2021 - Jun 2023 (2 years 3 months)
DCEmpathetic customer service professional with over 7 years of experience.
Experience
Team Supervisor
Party City
Sep 2024 - Feb 2025 (5 months)
Team Manager
Ibex Global
Aug 2017 - Jul 2023 (5 years 11 months)
Customer Service Representative
Hinduja Global Solutions Limited
Jan 2017 - Jul 2017 (6 months)
Experienced BPO Executive with a focus on client satisfaction and growth.
Experience
Managing Director
JamVirt Ideal Solutions
Nov 2023 - Present (2 years)
Country Manager
Continuum Global Solutions
Mar 2022 - Oct 2023 (1 year 7 months)
Client and Operations Director
AUSelf-motivated professional with expertise in social media management.
Experience
Founder & Creative Director
Crown Bespoke
Jan 2020 - Present (5 years 10 months)
Customer Service Volunteer
Local Construction Projects
Jun 2018 - Dec 2019 (1 year 6 months)
ADDedicated customer service professional with management experience.
Experience
Remote Worker
Arise.com
Apr 2020 - Present (5 years 7 months)
Team Lead
Christina's Complete Cleaning
Jul 2018 - Present (7 years 4 months)
Shift Lead
AOCustomer Service Manager driving operational excellence and exceptional client experiences.
Experience
Customer Service Manager
Emerging Travel Group
Jul 2023 - Apr 2025 (1 year 9 months)
Customer Support Officer
TTW Technologies Limited
Sep 2022 - Jun 2023 (9 months)
Customer Interaction Assistant
Experienced customer service leader with a focus on client satisfaction.
Experience
International Customer Support Lead
Sicily By Car
May 2024 - Present (1 year 6 months)
Owner & Founder
Rattan Imports
Jan 2014 - Present (11 years 10 months)
Customer Service Advisor
I am a chemistry student and experienced colorguard instructor.
Experience
Color Guard Captain
James Madison University
Jun 2022 - Present (3 years 5 months)
Delivery Driver
Jimmy John's
Jun 2023 - Sep 2023 (3 months)
Program Director
Colonial District Cub Scout Day Camp
Dedicated Customer Service Specialist with strong problem-solving skills.
Experience
Customer Service Manager
Progressive
Feb 2023 - Present (2 years 9 months)
Customer Service Representative
Conduent
Jan 2020 - Feb 2023 (3 years 1 month)
Assistant Manager
GameStop
Nov 2016 - Dec 2019 (3 years 1 month)
Payroll / Garnishments Director
Mississippi Department of Rehabilitation Services
Feb 2016 - Oct 2019 (3 years 8 months)
Empire Today
Aug 2021 - Oct 2023 (2 years 2 months)
ETCustomer Service Associate
Empire Today
Jan 2021 - Aug 2021 (7 months)
Communication Center Representative
MyEyeDr
Jan 2020 - Apr 2020 (3 months)
Customer Care Representative
Techno Brain
Oct 2020 - Oct 2021 (1 year)
Customer Service Representative
Horizon Contact Center
Jan 2018 - Jul 2020 (2 years 6 months)
Communication Assistant
Ministry of Lands
Jan 2017 - Dec 2017 (11 months)
Team Leader (Medical Repatriation)
EUROPASSISTANCE
Jan 2010 - Jan 2011 (1 year)
Store Director
U-MEN CYPRUS
Jan 2005 - Jan 2009 (4 years)
Human Resources & Training Director
Future University in Egypt
Jan 2008 - May 2014 (6 years 4 months)
NNAdmin & HR Manager
Novo Nordisk
Jan 2004 - Jan 2006 (2 years)
Office Manager & HR Specialist
Therasense
Jan 2001 - Jan 2004 (3 years)
Barista / FOH Assistant
Rinkoff's Bakery
Jul 2016 - May 2018 (1 year 10 months)
General Manager
Niecodzienna Bistro
Jan 2015 - May 2016 (1 year 4 months)
Jun 2018 - Jun 2019 (1 year)
Customer Service Lead
DirecOne
Dec 2011 - May 2016 (4 years 5 months)
Senior Business Director
Ionos
Nov 2018 - Mar 2021 (2 years 4 months)
Account Director
Zerto Ltd
Jan 2017 - Dec 2018 (1 year 11 months)
Customer Service Representative
Xerox
Jul 2016 - Jan 2017 (6 months)
Teleperformance
Sep 2020 - Apr 2022 (1 year 7 months)
Site and Operations Director
Centerfield Media
Feb 2019 - Sep 2020 (1 year 7 months)
Associate Director Client Services Manager
VXI Global Solutions
Jun 2017 - Feb 2019 (1 year 8 months)
Village Pantry
Jan 2018 - Present (7 years 10 months)
Unarmed Security Guard
Allied Barton
Jun 2016 - Present (9 years 5 months)
Retail Associate
Kroger
Feb 2015 - Present (10 years 9 months)
A L’Échelle Mondiale
Nov 2021 - Aug 2022 (9 months)
Sales Representative
Kodland Coding School
Jan 2021 - Nov 2021 (10 months)
Ambasciatori Hotel
Nov 2023 - Apr 2024 (5 months)
Customer Service Advisor
Starling Bank
Feb 2023 - Jun 2023 (4 months)
Front Desk Team Member
Verdura Resort, A Rocco Forte Hotel
Apr 2022 - Oct 2022 (6 months)
May 2021 - Jul 2021 (2 months)
Eagle Scout Project Leader
St. Rita House Restoration
Jan 2020 - Mar 2020 (2 months)
Cashier/Assistant Manager
Walmart
Dec 2014 - Oct 2016 (1 year 10 months)
