Open to opportunities

Jeffrey Anderson

@jeffreyanderson

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Dynamic executive with 20+ years in customer experience and operations.

United States

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What I'm looking for

I am looking for a role that fosters innovation, values customer-centric strategies, and offers opportunities for leadership growth.

I am a dynamic and results-driven executive with over 20 years of experience in customer experience, operations, and sales across SaaS, BPO, and payment processing industries. My proven ability to transform customer experience functions and drive operational efficiency has led to significant revenue growth and cost savings. I excel at leading high-performing teams, implementing automation and self-service tools, and fostering cross-functional collaboration to optimize customer engagement.

Throughout my career, I have demonstrated strong P&L management expertise and a data-driven approach. I have successfully reduced churn, improved retention, and enhanced customer satisfaction. My leadership at Paysafe resulted in a remarkable 103-point increase in NPS and a substantial reduction in ticket SLA completion rates. I am passionate about leveraging data to drive strategic decisions and continuously improve customer experiences.

Experience

Work history, roles, and key accomplishments

VP Customer Care

Paysafe

Jan 2020 - Nov 2024 (4 years 10 months)

Led a global team to exceed operational performance targets, significantly improving customer experience and achieving a 103-point increase in NPS. Drove operational efficiencies, managed CRM transitions, and implemented proactive tools to enhance customer retention and satisfaction.

Customer Experience NPS Team Leadership Strategic Planning Data Analysis

Senior Director, Client Solutions

Alorica

Mar 2002 - Jan 2020 (17 years 10 months)

Directed global client solutions and operations, achieving 14% YoY revenue growth and recognized as the top growth portfolio. Implemented training and fraud prevention programs, significantly reducing incidents and employee turnover.

Revenue Operations Management Training Fraud Prevention Remote Collaboration Employee Retention

Sales Engineer

Carrier Corporation

May 1999 - Mar 2002 (2 years 10 months)

Achieved 42% sales growth in assigned accounts and increased account numbers through persistent outreach. Served as a subject matter expert in HVAC training and design build projects valued over $3 million.

Sales Growth HVAC Training Account Management Cold Calling Project Management Subject Matter Expertise Team Collaboration

Battery Commander

United States Army

Nov 1990 - Jul 1999 (8 years 8 months)

Managed tactical plans and the welfare of over 150 soldiers in a rapid deployment unit. Oversaw assets exceeding $95M and ensured operational readiness through strategic training and logistical planning.

Leadership Logistics Training Development Asset Management Deployment Team Coordination

Education

Degrees, certifications, and relevant coursework

United States Military Academy

Bachelor of Science, Engineering Management

Graduated with a Bachelor of Science in Engineering Management, focusing on the integration of engineering principles with management practices to optimize organizational performance.