Marceline Zuze

I am a dedicated Customer Experience Leader with over 5 years of progressive responsibility in customer service and cash operations. My journey has equipped me with the skills to lead teams effectively, manage high-volume transactions with precision, and maintain exceptional service standards. I pride myself on my attention to detail and reliability, which have been pivotal in driving sales support initiatives and ensuring operational excellence.

In my current role at CABS, I manage the customer service team, overseeing their performance and fostering a positive team culture. I am adept at identifying service issues and implementing actionable solutions that enhance customer satisfaction and team efficiency. My experience as a Client Service Consultant has further honed my ability to handle inquiries, resolve issues, and deliver exceptional service, ensuring that customer needs are met with a smile.

As I look to the future, I am eager to apply my strong leadership and retail knowledge in a dynamic customer-facing role. I am committed to guiding and developing team members, offering structured feedback, and helping them consistently improve their performance. I believe that clear communication and a customer-centric mindset are key to achieving success in any organization.