Open to opportunities

Barbara Dixee

@barbaradixee

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Experienced customer service professional with a background in office administration.

United States

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What I'm looking for

I am looking for a remote part-time customer service position that allows me to provide empathetic support while contributing to a positive team environment.

I am an experienced and compassionate customer service professional with a strong background in office administration, client advocacy, and leadership. My career has been dedicated to managing customer relationships, resolving conflicts, and creating efficient support systems. I pride myself on my ability to provide empathetic and effective client support, especially in high-pressure situations, thanks to my completed professional de-escalation training.

Throughout my career, I have held various roles that have honed my skills in customer support and conflict resolution. As the Interim Executive Director at Hesed Place, I led organizational operations and engaged with community members, while my time as Director of Global Sales at Knovel Corp allowed me to oversee international client engagement and maintain a client satisfaction retention rate of over 90%. I am proficient in Microsoft Office, Google Workspace, and QuickBooks, and I thrive in both independent and team environments.

Experience

Work history, roles, and key accomplishments

Current

Board Member / Operational Leadership / Interim Executive Director

Current

Hesed Place

Jan 2018 - Present (7 years 6 months)

Led organizational operations and engaged with community members and partners. Managed administrative tasks, coordinated communications, and supported donor and volunteer outreach.

Community Engagement Administrative Management Coordination Outreach

Trauma Advocate and Peer Support

Independent Role Supporting Trauma & Trafficking Survivors

Jan 2013 - Dec 2016 (3 years 11 months)

Provided empathetic support and advocacy to individuals in crisis. Worked closely with support networks and service providers to resolve complex issues.

Trauma Advocacy Crisis Intervention Support Network Coordination Conflict Resolution

Director of Global Sales

Knovel Corp

Jan 2005 - Dec 2013 (8 years 11 months)

Led international client engagement and support, ensuring client satisfaction with an average 90%+ retention. Oversaw cross-cultural communications and helped resolve escalated client issues.

Client Engagement Customer Retention Cross Cultural Communication Conflict Resolution

Academic Sales Representative

Knovel Corp

Jan 2001 - Dec 2005 (4 years 11 months)

Provided high-touch customer support to educational institutions. Developed and maintained new sales channels and distribution partners.

Customer Support Sales Client Relationship Management

Project Management & Customer Service

Independent Contractor

Jan 1999 - Dec 2001 (2 years 11 months)

Offered contract-based customer service and administrative support to small business clients in the electronics design & prototype sector. Managed client relationships and resolved service issues.

Project Management Customer Service Administrative Support Client Relationship Management

Sales Manager

Limat Graphics

Jan 1993 - Dec 1999 (6 years 11 months)

Managed client relationships, resolved service issues, and built customer retention strategies. Implemented best practices in communication and service tracking.

Client Relationship Management Customer Retention Best Practice Communications

Education

Degrees, certifications, and relevant coursework

Broom Community College

Associate of Science, Political Science

Studied political science at Broom Community College, focusing on foundational concepts and principles. Gained an understanding of political systems and theories.

WESCON

Bachelor of Arts, Political Science & International Relations

Completed a Bachelor of Arts in Political Science and International Relations at WESCON. Developed a comprehensive understanding of global political dynamics and international relations.