Stephanie Lyons

As a seasoned professional in customer success, I have dedicated my career to optimizing teams and enhancing client satisfaction. My journey has been marked by a proven track record of transforming customer success operations, achieving a remarkable 40% increase in retention, and securing $10M in upsell opportunities. I thrive on coaching and mentoring teams, driving revenue expansion, and ensuring that clients receive the highest level of service.

Currently, I serve as the VP of Customer Experience at Opus1.io, where I oversee Customer Success, Onboarding, and Support teams. My efforts have driven a 105% customer retention rate in just six months. I have successfully rebuilt onboarding processes and streamlined internal workflows, resulting in improved team performance and client satisfaction. My collaborative approach with cross-functional teams has established clear escalation paths and enhanced client feedback mechanisms.

Throughout my career, I have held leadership roles at various organizations, including Upside and Marketing Evolution, where I led initiatives that significantly improved customer retention and satisfaction. I am eager to leverage my expertise in a new customer success role, where I can continue to drive impactful results and foster a culture of excellence.