Brittany Reaves
@brittanyreaves
Experienced customer service leader with 15+ years driving satisfaction and managing retail and call center teams.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over 15 years of experience across retail, call center, and collections environments.
I have held leadership and front-line roles including assistant manager, lead associate, and collections representative, managing customer inquiries, payment processing, and delinquent accounts while supporting fast-paced operations.
I thrive on solving customer problems, coaching teams, and improving processes to meet and exceed performance targets; my strengths include communication, active listening, and problem solving.
Currently studying Health and Human Services online, I bring a strong work ethic, determination, and a focus on growth—seeking roles where I can lead teams, improve customer satisfaction, and advance in management.
Experience
Work history, roles, and key accomplishments
DGAssistant Manager
Dollar General
Dec 2023 - Present (1 year 9 months)
Oversaw daily retail operations including customer service, complaint resolution, cash handling, and stock replenishment to maintain store efficiency and service quality.
TEManaged remote customer inquiries via phone, email, and chat, resolving issues and processing payments while maintaining service standards.
Collections Representative
Creative Financial Staffing LLC
Feb 2016 - Dec 2020 (4 years 10 months)
Handled delinquent accounts and processed payments, negotiating resolutions with customers to reduce outstanding balances and maintain compliance.
Education
Degrees, certifications, and relevant coursework
UAUltimate Medical Academy
Health and Human Services
2024 -
Activities and societies: Classes are online.
Enrolled in Health and Human Services program with online coursework beginning in 2024.
Electronic Classroom Of Tomorrow
Diploma, High School
2004 - 2008
Completed a diploma through the Electronic Classroom Of Tomorrow from 2004 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Brittany?
You can contact Brittany and 90k+ other talented remote workers on Himalayas.
Message BrittanyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
