Open to opportunities

Octavia Fears

@octaviafears

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Dedicated customer service professional with 15 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a hardworking professional with over 15 years of experience in customer service and sales. My expertise lies in identifying customer needs and delivering effective solutions, ensuring a high-quality customer care experience. I thrive in fast-paced environments, maintaining a personable and professional demeanor under pressure.

Throughout my career, I have held various roles, including manager at a call center and assistant manager at Kmart, where I honed my leadership skills and developed a strong ability to resolve issues efficiently. Currently, I work as a City Bus Driver, where I ensure the safe transportation of passengers while also serving as a Paratransit Reservation Specialist, collaborating closely with ADA for Cuyahoga County.

Experience

Work history, roles, and key accomplishments

City Bus Driver/Driver

RTA

Oct 2013 - Present (11 years 9 months)

Safely transported passengers as a city bus driver, adhering to all traffic laws and company regulations. Worked as a Paratransit Reservation Specialist, coordinating with ADA for Cuyahoga County.

Public Transportation Driving

Door to Door/Driver

Portage Regional Transportation Authority

Jan 2013 - Present (12 years 6 months)

Provided door-to-door transportation services, ensuring passenger safety and timely arrivals. Assisted with dispatching duties and coordinated routes efficiently.

Transportation Driving Dispatching Route Planning Customer Safety

Assistant Manager

Kmart

Jan 2010 - Present (15 years 6 months)

Assisted in managing daily store operations, including staff supervision and customer service. Contributed to achieving sales targets and maintaining store standards.

retail management Customer Service Staff Supervision Sales Inventory Management

Manager

Call Center

Jan 2009 - Present (16 years 6 months)

Oversaw the daily operations of a customer service call center, ensuring smooth workflow and high performance. Resolved complex issues and answered questions regarding products, services, and company policies.

Customer Service Team Leadership

Retail/Customer Service

City Blue

Jun 2006 - Present (19 years 1 month)

Collaborated closely with customers to determine their needs and provide appropriate assistance. Assisted with retail operations and maintained a high level of customer satisfaction.

Customer Service Retail Operations Sales Product Knowledge

Education

Degrees, certifications, and relevant coursework

Valley College

Associate's Degree, Business Administration

Grade: 3.84 GPA

Activities and societies: Related Courses: Business English, Basic Medical Office Procedures, Computer Operation & Applications, Business Math, Spreadsheet Applications, Marketing and Sales, Business Management, Business Law and Ethics, Human Resource Management, Patient Services and Communication.

Pursuing an Associate's Degree in Business Administration with a focus on various business principles. Achieved Dean's List recognition from June 2024 to present.