Open to opportunities

Dara Boyd

@daraboyd

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Customer service professional with over two decades of experience.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities and a supportive company culture and a company that I can call home.

I am a seasoned customer service professional with over two decades of experience across various industries, including retail, food, hospitality, and call centers. My expertise lies in leadership, training, and fostering cross-functional collaboration to drive organizational growth and efficiency. I am passionate about creating seamless communication channels and resolving complex inquiries efficiently, ensuring a positive experience for both customers and team members.

In my most recent role as a Senior Representative at Threshold Brands, I managed diverse customer service operations, mentored team members, and pioneered forward-thinking customer service strategies. My ability to analyze customer feedback and service metrics has allowed me to implement data-driven solutions that enhance customer experience and operational performance. I am eager to find a company that I can call home, where I can continue to learn and grow professionally.

Experience

Work history, roles, and key accomplishments

Senior Representative

Threshold Brands

Aug 2019 - Jan 2025 (5 years 5 months)

Managed diverse customer service operations, including inbound and outbound calls, ensuring seamless communication and resolving complex inquiries efficiently. Fostered strong relationships with cross-functional teams and mentored team members to elevate overall service quality.

Customer Service Leadership Salesforce Data Analysis Cross Functional Collaboration Problem Solving Communication Training Customer Feedback Analysis

House Cleaner

MaidPro

Jan 2018 - Jul 2019 (1 year 6 months)

Meticulously cleaned and organized residential and commercial spaces, ensuring optimal hygiene standards and client satisfaction. Streamlined cleaning processes and introduced eco-friendly techniques to appeal to eco-aware clients.

Customer Service Time Management Team Collaboration Eco Friendly Practices Quality Assurance Process Improvement

Front End Team Member

Total Wine & More

Apr 2015 - Aug 2017 (2 years 4 months)

Delivered exceptional customer service, enhancing shopping experiences and implementing innovative solutions to streamline checkout processes. Collaborated with the team to meet and exceed store performance targets.

Customer Service Inventory Management Team Collaboration Product Knowledge Checkout Process Improvement Training

Education

Degrees, certifications, and relevant coursework

Auguste Escoffier School of Culinary Arts

Associates Pastry Arts, Culinary Arts

2019 - 2021

Studied time management, leadership skills, pastry arts baking methods, and business ethics, gaining a comprehensive understanding of culinary practices and management.