Evrard BIBILA
@evrardbibila
Client services leader with 15+ years in digital transformation.
FranceWhat I'm looking for
As a seasoned Vice President of Client Success, I have over 15 years of experience driving secure digital transformation across the full customer lifecycle. My leadership has enabled global matrix teams of over 100 FTEs to manage portfolios exceeding $90M in annual recurring revenue. I am passionate about aligning people, technology, and culture to deliver measurable outcomes, achieving significant operational savings and customer satisfaction improvements.
Throughout my career, I have successfully positioned Enterprise Support as a strategic growth enabler, driving a 24% increase in expansion revenue year-over-year. My initiatives, such as launching onboarding playbooks and restructuring support organizations, have led to substantial increases in service adoption and reductions in churn risk. I thrive in cross-functional environments, championing collaboration between delivery, product, and success teams to mitigate risks and accelerate growth.
Experience
Work history, roles, and key accomplishments
Vice President, Client Success
Amazon Web Services (AWS)
Oct 2021 - Present (3 years 8 months)
As Vice President of Client Success at AWS, I directed the Enterprise Support strategy across France, managing an $72M ARR portfolio. I led a team of over 20 FTEs, driving customer outcomes through secure delivery and growth enablement. My initiatives included implementing Zero Trust for clients and launching leadership development programs, significantly improving team engagement and customer sat
Director, Client Services
Cloudreach
Jan 2018 - Jun 2021 (3 years 5 months)
In my role as Director of Client Services at Cloudreach, I managed a $43.8M portfolio across three global accounts, overseeing delivery and success across five countries. I led a 100+ FTE matrix team, driving revenue growth and operational excellence in multi-cloud environments, while implementing FinOps strategies and improving customer retention.
Senior Manager, Cloud Service Delivery
Cloudreach
Jan 2015 - Jan 2018 (3 years)
As Senior Manager of Cloud Service Delivery at Cloudreach, I led operations across France and Benelux, supporting enterprise clients with 24/7 cloud delivery. I built the regional delivery structure and coordinated cross-functional teams during critical incidents, significantly improving service reliability and reducing churn.
Director Client Services
Thomson Reuters
Jan 2010 - Feb 2014 (4 years 1 month)
In my role as Director of Client Services at Thomson Reuters, I managed client engagement and service delivery across Paris and Geneva. I focused on enhancing customer satisfaction and operational efficiency, leading to improved service outcomes and client retention.
Education
Degrees, certifications, and relevant coursework
JUJohns Hopkins University
AI specialization, Cybersecurity
2025 - 2025
Specialization in AI for Cybersecurity, focusing on the application of artificial intelligence techniques to enhance cybersecurity measures and protect against cyber threats.
NSNeoma Business School
Executive Master of Business Administration, Business Administration
2014 - 2016
Completed an Executive Master of Business Administration (MBA) with a focus on Entrepreneurship and Leadership, equipping with skills to lead and innovate in business environments.
PUParis VIII University
Master's degree, Information Technology
2006 - 2009
Earned a Master's degree in IT and Project Management, focusing on the principles of managing IT projects effectively and efficiently in various organizational contexts.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
Skills
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