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@victoriascholten
Dedicated leader with a passion for customer service and team building.
As a driven and results-oriented professional, I have a proven track record of success in leadership roles, with a strong focus on customer service, team building, and communication. With experience in managing and mentoring teams, I excel at creating a positive and motivating environment that fosters growth and development. My expertise in problem-solving, multitasking, and adaptability enables me to thrive in fast-paced environments.
Throughout my career, I have demonstrated a passion for delivering exceptional customer experiences, whether it's through resolving customer dissatisfaction or creating remarkable experiences. My strong communication skills and ability to work collaboratively with others have allowed me to achieve success in various roles, from Drive-Thru Business Director to Resident Assistant.
With a strong educational background in Children and Family Ministry and Web Development, I bring a unique perspective to my work. I am excited to leverage my skills and experience to make a meaningful impact in my next role.
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Work history, roles, and key accomplishments
Chick-fil-A
Sep 2016 - Present (9 years 2 months)
Managed and mentored 35-45 team members, collaborated with the owner to create and implement new drive-thru strategies, and engaged with guests to create remarkable experiences.
Moody Bible Institute
Mar 2022 - May 2023 (1 year 2 months)
Planned and organized monthly events, assisted in supervising residents, and facilitated resolutions of disagreements between residences.
Solheim Center
Feb 2021 - May 2023 (2 years 3 months)
Officiated Intramural games and competitions, oversaw referees' training, and planned and organized events.
Cru
Apr 2022 - Jun 2022 (2 months)
Managed and scheduled a team of Coffee House employees, created a positive environment, and trained shift leads in food service procedures.
NorthPoint DSM Church
Oct 2020 - Jan 2021 (3 months)
Collaborated with the communications lead and graphic designer to produce engaging digital content, captured pictures of events, and published content on social media.
Degrees, certifications, and relevant coursework
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