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Leila Esperanza


I am an Administration Professional.

United States

A Multifaceted Administrative Professional with an extensive background in a variety of office administration duties, including Remote. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with customers and serving as the liaison between different branch offices.


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Sep 2021 - Present (2 years 8 months)

• Administer documentation of standard operating procedures, work with upper management to gather information and document changes, follow-up on outstanding questions/issues.
• Provide resolution related to administrative and technical support for outreach agents
• Maintain log and close loop on resolution for issues related to member experience, staff workflows, or cross-functional partnerships

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