Open to opportunities

Aditya Bhardwaj

@adityabhardwaj2

Message

I am a seasoned sales and operations leader driving revenue, retention, and scalable processes.

India

Message

What I'm looking for

I seek senior roles in sales or operations within SaaS or consulting where I can drive revenue, scale processes, and build high-performing teams.

I am a seasoned sales and operations leader with over two decades of experience across SaaS, consulting, FMCG and BPO industries.

I have a proven record of driving revenue growth, enhancing customer retention and building high-performing teams through disciplined execution and customer-centric strategies. I specialize in streamlining operations and creating scalable processes that align with organizational goals.

In my current role as Director – Operations at Novagems Inc., I define and execute sales strategies and oversee customer success and support operations. I also lead budgeting, forecasting and financial analysis to optimize resource allocation and support strategic objectives.

Experience

Work history, roles, and key accomplishments

Current

Director – Operations

Current

Novagems Inc.

Oct 2020 - Present (4 years 10 months)

Define and execute sales and customer success strategies for a SaaS-focused IT firm, driving revenue growth and improving customer retention. Oversee customer support operations and financial planning to optimize profitability and operational efficiency.

Sales Leadership Customer Success SaaS Sales Customer Support Operations Financial Forecasting Process Optimization Team Leadership Strategic Planning

Sales & Operations Director

Asbicon Services Pvt. Ltd.

Feb 2012 - Dec 2019 (7 years 10 months)

Led sales and operations for a management consulting and training firm, driving revenue growth and building high-performing teams. Streamlined processes and aligned operations with strategic business objectives to improve delivery and client outcomes.

Sales Management Operations Management Sales Growth Client Relations Training Process Improvement Team Leadership Forecasting

Assistant Manager - Operations

John Keells BPO Solutions

Mar 2011 - Jan 2012 (10 months)

Managed BPO operations for telecom services (T-Mobile/Tracfone), ensuring service quality and operational efficiency. Coordinated cross-functional teams to meet client SLAs and improve process performance.

BPO Telecom Processes Workforce Management Quality Assurance SLA Management Team Leadership performance reporting

Sales Coach

Convergys India Services Pvt Ltd

Jul 2005 - Mar 2011 (5 years 8 months)

Coached and developed sales teams for financial services accounts (Citibank), improving sales performance and adherence to quality standards. Implemented training programs and performance improvement plans to raise conversion and retention.

Sales Coaching Training Delivery Performance Management Financial Services Call Center Operations KPI Tracking Quality Assurance

Senior Sales Officer

VRS Foods

Nov 2002 - Jul 2005 (2 years 8 months)

Managed sales for fresh milk products, developing trade relationships and expanding distribution reach. Executed sales plans and promotional activities to grow market presence in assigned territories.

FMCG Sales distribution management Account Management Negotiation Retail Execution

Territory Sales Supervisor

Henkel SPIC (I) Ltd.

Apr 2001 - Oct 2002 (1 year 6 months)

Supervised territory sales for laundry and personal care products, driving retail execution and distributor performance. Implemented merchandising and route plans to maintain product availability and increase sales.

Territory Management FMCG Merchandising Route Planning Stock Control

Territory Supervisor

Eveready Industries India Ltd.

Sep 2000 - Jan 2001 (4 months)

Supervised sales activities for the tea division, managing distributor relationships and ensuring product availability across the territory. Monitored sales performance and implemented corrective actions to meet targets.

Territory Management FMCG Inventory Control Reporting Customer Service

Sales Executive

L. R. Foods Pvt Ltd.

Jan 1999 - Feb 2000 (1 year 1 month)

Executed sales for bakery products, building retailer relationships and achieving sales targets through effective merchandising and customer service. Managed orders and ensured timely deliveries to maintain retailer satisfaction.

Account Management FMCG Merchandising Customer Service Order Management

Sales Executive

Devyani Beverages Ltd.

Jan 1997 - Dec 1998 (1 year 11 months)

Responsible for aerated drinks sales, managing distributor and retail relationships to achieve targets and execute promotions. Maintained product visibility and supported on-ground marketing activities.

Route Sales Merchandising FMCG Sales Targets Retail Execution