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LMResults-driven Customer Success professional with over 10 years of experience.
Experience
Strategic Accounts Director
Augmedix
Dec 2024 - Present (11 months)
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Principal Customer Success Manager
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
Enterprise telecom sales and business development leader driving multimillion-dollar growth.
Experience
Co-Founder
2210Cortez Data Center
Jan 2021 - Present (4 years 10 months)
Executive Manager
910Telecom
Jan 2005 - Jan 2021 (16 years)
KR
Honduras24k-49k USD
Professional with 20+ years, seeking a remote position eager to put their skills and experience to good use.
Experience
Owner Manager
Paradise Found
Dec 2008 - Jan 2025 (16 years 1 month)
Executive Assistant
Manners Management
Jan 2000 - Dec 2008 (8 years 11 months)
MCCustomer service specialist delivering empathetic, compliant support.
Experience
Contact Center Representative
All Web Leads
Jul 2025 - Present (4 months)
Virtual Client Support Specialist
Dynata Global
Jan 2023 - Jul 2025 (2 years 6 months)
MPPeople-focused design leader driving product strategy and measurable business impact.
Experience
USDesign Director
USAA
May 2022 - Present (3 years 6 months)
USLead Designer
USAA
Jan 2018 - May 2022 (4 years 4 months)
Principal Designer
Quisitive
EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
JPExperienced marketing professional with a focus on customer service.
Experience
Home Health Care Provider
Longevity Home Health
Mar 2018 - Apr 2024 (6 years 1 month)
Casino Marketing Manager
Harrah’s Entertainment
Aug 2006 - Jul 2011 (4 years 11 months)
Executive Casino Host
Harrah’s Entertainment
Savvy senior executive driving business transformations through technology solutions.
Experience
Co-Founder/CEO
CERAU SOLUTIONS LLC
Jan 2023 - Present (2 years 10 months)
MEChief Technology Officer
MIT Professional Education
Oct 2023 - Nov 2024 (1 year 1 month)
Chief Technology Officer Cert.
JL
United States200k-450k USD
Zero to One to Enterprise - Healthcare Polymath - New Vertical GM - Strategic Initiative Leader
Experience
DIRECTOR NEW BUSINESS GM, RPM & CLINICAL PROGRAMS
OMRON HEALTHCARE
Jan 2020 - Dec 2022 (2 years 11 months)
OHDIRECTOR NEW BUSINESS GM, HEALTHCARE SERVICES
Experienced leader in healthcare operations and recovery services.
Experience
Executive Director
Southwest Indiana Recovery and Empowerment
Dec 2024 - Aug 2025 (8 months)
President
Boyett Treatment Center
Jan 2017 - Nov 2024 (7 years 10 months)
Casino Accounting Manager
Unknown Casino Employer
Mar 2015 - Jun 2017 (2 years 3 months)
AIDynamic and results-driven financial leader
Experience
Senior Manager, Internal Controls and SOX Compliance
Charles River Laboratories
Aug 2022 - Present (3 years 3 months)
Financial Director
United States Air Force
Apr 2009 - May 2021 (12 years 1 month)
Bilingual Customer Support Director with a passion for team leadership.
Experience
TRDirector Customer Support
Tranont
Jun 2023 - Jun 2024 (1 year)
Customer Service Manager
Younique Products
Sep 2015 - Jun 2023 (7 years 9 months)
Customer Service Representative
Dialiogue Marketing
Dec 2009 - Oct 2012 (2 years 10 months)
Proven customer experience leader with expertise in data analysis.
Experience
Director of Customer Experience and Support
ClearHello, Inc (NumberBarn)
Aug 2020 - Present (5 years 3 months)
Product Marketing Manager
8x8
Aug 2019 - Jul 2020 (11 months)
Director of Customer Experience
FCR
JKDynamic service director with a focus on customer satisfaction and team leadership.
Experience
Service Director
Sheehy GMC & Subaru
Nov 2022 - Jun 2025 (2 years 7 months)
Service Manager
Battlefield Automotive
May 2018 - Nov 2022 (4 years 6 months)
Service Advisor
Battlefield Automotive
May 2012 - May 2018 (6 years)
Customer experience leader driving CX strategy, operations, and remote service excellence.
Experience
Director of Customer Experience
Atrium, Inc
Sep 2021 - Present (4 years 2 months)
ROBilling Customer Experience Manager
Robert Half (OfficeTeam)
Jun 2020 - Sep 2021 (1 year 3 months)
FU
AMExperienced Service Director with a strong background in hospitality management.
Experience
Service Director
Chick-fil-A
Jul 1998 - Present (27 years 4 months)
Experienced leader with a strong background in program planning.
Experience
Shelter Program Director
The King's Daughters Ministry
Jan 2023 - Present (2 years 10 months)
Customer Service Representative
Salvin Dental Specialties, Inc.
Feb 2006 - Present (19 years 9 months)
Detail-oriented professional with extensive customer service and management experience.
Experience
Executive Chair
The Billy Franks Foundation
Sep 2016 - Jun 2024 (7 years 9 months)
Chauffeur
Southern Elegance Limousines
Apr 2022 - Jan 2024 (1 year 9 months)
Call Center Customer Service
Disney
Oct 2021 - Apr 2022 (6 months)
BH
Canada150k-200k USD
Customer Success Director with extensive experience in operational leadership.
Experience
AUVice President, Customer Experience
Augmenta
Nov 2023 - Nov 2023 (0 months)
MI
TPOperations leader skilled in client relations, process optimization, and bilingual communication.
Experience
Client Specialist
Prime IV Hydration & Wellness
Jul 2025 - Present (4 months)
Director of Operations
Big Dog Supply Co.
Jun 2016 - Jul 2025 (9 years 1 month)
SCCustomer Service Agent
STERIS Corp
Sep 1996 - Jan 2000 (3 years 4 months)
Owner & Designer
Lit'l Texas Gal Quilting Co.
Jan 2008 - Dec 2019 (11 years 11 months)
Concierge & Front Desk Rep
San Luis Resort
Jan 2001 - Dec 2003 (2 years 11 months)
Aug 2015 - Jan 2018 (2 years 5 months)
UX Designer
Rexel
Oct 2014 - Aug 2015 (10 months)
UX Designer
AT&T – The Foundry
Apr 2014 - Oct 2014 (6 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Jan 2001 - Apr 2006 (5 years 3 months)
Assistant Director of Slots
Harrah’s Entertainment
Jul 1997 - Jan 2001 (3 years 6 months)
Blended Professional Certificate
Oct 2023 - Nov 2024 (1 year 1 month)
Management of Technology
Microsoft
May 2021 - May 2023 (2 years)
Director of Infrastructure & Reliability Engineering
MICROSOFT
Jan 2022 - Jan 2023 (1 year)
OMRON HEALTHCARE
Oct 2018 - Jan 2020 (1 year 3 months)
OHDIRECTOR GROWTH STRATEGY & EXECUTION - HEAD OF OPERATIONS
OCULUS HEALTH
Sep 2015 - Oct 2018 (3 years 1 month)
FOUNDER/CEO
NATIONAL HEALTH CARE PROVIDER SOLUTIONS
Aug 2011 - Mar 2015 (3 years 7 months)
VENTURE CAPITAL ANALYST
PEARL STREET VENTURE FUNDS
Jan 2009 - Aug 2011 (2 years 7 months)
Marketing Manager
Nice Guy Vapors
Jan 2014 - Sep 2016 (2 years 8 months)
Casino Cage Supervisor
Unknown Casino Employer
Jul 2012 - Mar 2015 (2 years 8 months)
Customer Service Representative
XanGo
Sep 2008 - Sep 2009 (1 year)
Sep 2017 - Jul 2019 (1 year 10 months)
Head of Quality
FCR
Aug 2015 - Sep 2017 (2 years 1 month)
Director of Customer Service
Phone.com and TierraNet, Inc
Apr 2010 - Jul 2015 (5 years 3 months)
Customer Service Representative
FuboTV
Feb 2018 - Jun 2020 (2 years 4 months)
Member Service Representative
Broadpath Healthcare Solutions
Jul 2017 - Dec 2018 (1 year 5 months)
CICustomer Service Sales Representative
Conduent Inc.
Jun 2017 - Mar 2018 (9 months)
Director of Customer Relations
Solidarity Health Network
Sep 2016 - May 2021 (4 years 8 months)
Client Relationship Manager of Quick Lane & Service Writer
Foster Chevrolet
Jun 2013 - Sep 2016 (3 years 3 months)
Director, Digital Customer Experience
Miovision
Dec 2021 - Jul 2023 (1 year 7 months)
RRDirector, Customer Experience
Rose Rocket
Aug 2020 - Jan 2022 (1 year 5 months)
COSr. Director, Customer Success & Education
Coveo
May 2017 - May 2020 (3 years)
OCDirector - Technical Account Management
Oracle Marketing Cloud
Jan 2013 - Dec 2016 (3 years 11 months)
