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Resilient legal and policy professional with expertise in compliance and operations.
Experience
Call Center Representative II
IME-Remote
Apr 2025 - Aug 2025 (4 months)
Government Operations Consultant II
Florida Department of Commerce
Nov 2024 - Feb 2025 (3 months)
Voter Research Assistant
Leon County Supervisor of Elections
Sep 2023 - Oct 2024 (1 year 1 month)
KPBusiness Analyst
KPMG
Aug 2022 - Jul 2023 (11 months)
Regulatory Specialist II
State of Florida
Apr 2021 - Aug 2021 (4 months)
SUProduct owner driving user-centered software delivery and adoption.
Experience
Product Owner
Paradigm
May 2022 - Present (3 years 6 months)
Product Owner
Marketing Choices
Apr 2020 - May 2022 (2 years 1 month)
Product Analyst
Marketing Choices
GC
Georgia130k-170k USD
Software engineer with Silicon Valley background and proven remote work experience
Experience
Senior Software Engineer
Mailbird
Oct 2021 - Present (4 years 1 month)
PT
United States100k-140k USD
Experienced customer success professional with a focus on client satisfaction.
Experience
PDProduct Success Lead
Privacy Hub by Datavant
Jan 2023 - Jul 2024 (1 year 6 months)
MEProduct-focused solutions consultant and AI product builder driving measurable business value.
Experience
AI Solutions Intern
Ingram Micro, Inc
Jun 2024 - Aug 2024 (2 months)
Solutions Consultant
SmartRecruiters, Inc
Jun 2021 - Jul 2022 (1 year 1 month)
Solutions Analyst
SmartRecruiters, Inc
Feb 2021 - May 2021 (3 months)
MPPeople-focused design leader driving product strategy and measurable business impact.
Experience
USDesign Director
USAA
May 2022 - Present (3 years 6 months)
USLead Designer
USAA
Jan 2018 - May 2022 (4 years 4 months)
Principal Designer
Quisitive
CBUnited States90k-135k USD
Experienced product designer with a passion for user-centered design.
Experience
UI/UX Product Design Lead
CheckSammy
Feb 2024 - Present (1 year 9 months)
Senior UI/UX Designer
LMResults-driven Customer Success professional with over 10 years of experience.
Experience
Strategic Accounts Director
Augmedix
Dec 2024 - Present (11 months)
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Principal Customer Success Manager
RR
Canada100k-150k USD
AI & Data Science Product Leader with 15+ years of experience.
Experience
Director AI Consultant
EZOFIS Inc.
Apr 2023 - Present (2 years 7 months)
AI & Data Science Consultant
Results-driven attorney with extensive litigation and contract management experience.
Experience
Senior Litigation Associate
Pryor Cashman LLP
Jul 2019 - Present (6 years 4 months)
Trial Associate
Duane Morris LLP
Sep 2015 - Jul 2019 (3 years 10 months)
Litigation Paralegal
Paul B. Weitz & Associates
Nov 2010 - May 2014 (3 years 6 months)
VMSaaS Customer Success Manager dedicated to enhancing customer satisfaction.
Experience
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 9 months)
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 9 months)
Canada60k-150k USD
Experienced law clerk/paralegal with a strong background in legal documentation.
Experience
Law Clerk
TANYA FARKOUH MARTIN P. C.
May 2024 - Present (1 year 6 months)
Law Clerk
CONROY SCOTT LLP
Mixed methods Senior UX Researcher with 5 years of experience leading and scaling research functions
Experience
UX Researcher
Certn
Jul 2024 - Jan 2025 (6 months)
UX Researcher
Reed.co.uk
Jan 2023 - Jun 2024 (1 year 5 months)
UX Researcher and Customer Experience Manager
Memrise
Aug 2021 - Jan 2023 (1 year 5 months)
AYEfficient end-to-end researcher optimizing product decisions through insights.
Experience
Senior UX Researcher
VeVel
Jan 2024 - Present (1 year 10 months)
UX Researcher
Tradify
Jun 2021 - Dec 2022 (1 year 6 months)
Founder / UX Researcher Consultant
Brood
AR
South Africa300k-500k USD
Banker, ESL Teacher and freelance writer,
Experience
New Accounts Consultant
Discovery
New Business Consultant
JKExperienced UX Researcher with over 5 years in technology, education, telecom, and SaaS industries.
Experience
Senior UX Researcher
CDP Worldwide
Sep 2024 - Present (1 year 2 months)
UX Researcher
Virgin Media O2
Feb 2023 - Sep 2024 (1 year 7 months)
Product Research Lead
Decoded
VF
Sweden60k-75k USD
Product Manager of a B2B SaaS for the Civil Construction
Experience
Gerente de produtos
Autodoc Tecnologia
Aug 2022 - Present (3 years 3 months)
Coordenador BIM | Product Owner
Business & Product Analyst driving revenue, workflow optimization, and data-informed product discovery.
Experience
KABusiness Analyst
Kaseya
Nov 2024 - Present (1 year)
CHHealthcare Product Analyst
Cigna Healthcare
Jul 2023 - Oct 2024 (1 year 3 months)
HTProduct Analyst
JKSeasoned UX Researcher specializing in empathy-based qualitative methodologies
Experience
UX Researcher, Product Manager, Founder
The Product Shift
Sep 2018 - Present (7 years 2 months)
UX Designer
Walt Disney Parks & Resorts
Dec 2017 - Mar 2018 (3 months)
Lead UX Researcher
Code School
Jun 2015 - Jul 2016 (1 year 1 month)
Lawyer and notary with strong customer-retention and multilingual client-service experience.
Experience
Customer Retention Specialist
FoundEver
Apr 2020 - Jul 2025 (5 years 3 months)
Sales Representative
Great Virtual Works
Sep 2015 - May 2017 (1 year 8 months)
Customer Service Representative
Sitel
Jun 2013 - May 2015 (1 year 11 months)
Nov 2019 - Apr 2020 (5 months)
Software Development Engineer
Amazon
Jun 2020 - Jul 2021 (1 year 1 month)
MASenior Software Engineer
Moody's Analytics
Feb 2018 - Nov 2019 (1 year 9 months)
INSoftware Developer
Intermedia.NET
Sep 2012 - Feb 2018 (5 years 5 months)
EGSoftware Development Engineer
Euroins Georgia
Dec 2010 - Apr 2012 (1 year 4 months)
Account Executive
Medely
Jun 2021 - Jan 2023 (1 year 7 months)
Account Manager
TrueCare24
Sep 2020 - Jun 2021 (9 months)
Telehealth Innovation Consultant
Health Recovery Solutions
May 2018 - Oct 2020 (2 years 5 months)
Account Executive
Lua
Aug 2017 - May 2018 (9 months)
Business Consultant
Iterable, Inc
Apr 2019 - Aug 2019 (4 months)
Implementation Consultant
SmartRecruiters, Inc
Mar 2016 - Mar 2019 (3 years)
Aug 2015 - Jan 2018 (2 years 5 months)
UX Designer
Rexel
Oct 2014 - Aug 2015 (10 months)
UX Designer
AT&T – The Foundry
Apr 2014 - Oct 2014 (6 months)
Climate Vault
Mar 2023 - Present (2 years 8 months)
Senior UI/UX Mobile Designer
Centrex Software
Jan 2023 - Present (2 years 10 months)
Senior UX Designer
ServiceNow
Jun 2022 - Present (3 years 5 months)
Product Designer
Yosemite Consulting
Feb 2022 - Present (3 years 9 months)
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
VPR Zeal Inc.
Aug 2022 - Present (3 years 3 months)
Senior Business Development Professional
Canon Canada
Sep 2018 - Mar 2022 (3 years 6 months)
Corporate Manager, ERP / SAAS / Cloud & Telecom Solutions
Airtel
Apr 2013 - Jul 2016 (3 years 3 months)
Founder & Technology Consultant
Transytion
Jun 2010 - Dec 2010 (6 months)
Legal Assistant
Rich & Rich, P.C.
Aug 2010 - Nov 2010 (3 months)
Administrative Assistant
Andrew L. Weitz & Associates
May 2008 - Aug 2010 (2 years 3 months)
Jan 2022 - Dec 2023 (1 year 11 months)
RLLegal Assistant/Law Clerk
ROBERT HALF LEGAL
Feb 2019 - Dec 2021 (2 years 10 months)
HADirector
Hull-Aylmer Liberal Party Association
Sep 2015 - Oct 2020 (5 years 1 month)
CFLiaison Officer/Executive Member
Canadian Bar Association Women Lawyers Forum
Oct 2017 - Aug 2019 (1 year 10 months)
UX Researcher
Memrise
Mar 2021 - Aug 2021 (5 months)
Customer Experience Lead
Memrise
Jul 2019 - Mar 2021 (1 year 8 months)
Aug 2019 - Jan 2022 (2 years 5 months)
CX Researcher
Spark
Jan 2020 - Jun 2021 (1 year 5 months)
Graduate CX Designer
Auckland Transport
Jan 2019 - Jan 2020 (1 year)
Discovery Bank
Service Consultant
Discovery Bank
English Teacher
EF Education First
Sep 2022 - Feb 2023 (5 months)
Senior Product Researcher
Decoded
Mar 2020 - Sep 2022 (2 years 6 months)
Arcadis
Sep 2019 - Aug 2022 (2 years 11 months)
Projetista BIM
Intertechne
Apr 2014 - Aug 2018 (4 years 4 months)
Hexaware Technologies
Apr 2020 - Dec 2021 (1 year 8 months)
Customer Service Representative
Aqua Hotel Resort
Mar 2010 - Dec 2012 (2 years 9 months)
Hotel Front Desk Agent
Plaza Hotel Colón
Jul 2009 - Feb 2012 (2 years 7 months)
