Luca Meriano
@lucameriano
I help B2B SaaS customers adopt products and realise measurable value.
United KingdomWhat I'm looking for
At Keyloop, I own complex customer cases across connected SaaS applications for Jaguar Land Rover, Mazda and Renault, coordinating Product, Development and QA to resolve configuration, integration and data-mapping issues.
Through Axion Solutions, I advise UK SMEs, including foodservice and hospitality operators, on digital priorities, costs and practical outcomes. I turn discovery findings into prioritised action plans and challenge low-value proposals when the evidence points elsewhere.
Previously at CrowdComms, I led international SaaS implementations from discovery through configuration, UAT, training, go-live and handover. I build trusted customer relationships, remove adoption blockers and translate platform workflows into sustained value.
Experience
Work history, roles, and key accomplishments
Experience Apps Support Analyst
Keyloop
Aug 2025 - Present (1 year 1 month)
Owns and prioritises customer cases for Jaguar Land Rover, Mazda and Renault across connected SaaS applications, analysing configuration, integrations, and data mapping defects. Maintains Salesforce and Jira records and coordinates Support, Product, Development and QA to resolve issues.
Digital Audit & Transformation Consultant
Axion Solutions
Jan 2025 - Present (1 year 8 months)
Leads discovery and outcome-focused check-ins with UK SME owners, reviewing digital workflows and translating findings into prioritised action plans. Acts as a trusted advisor, challenging low-value proposals and tracking agreed actions.
Digital Support Manager
CrowdComms
Jan 2020 - Dec 2023 (3 years 11 months)
Led concurrent onboarding and multi-stakeholder SaaS implementations for international customers, from discovery through go-live and handoff. Delivered role-based training, resolved adoption blockers, and maintained project records.
Education
Degrees, certifications, and relevant coursework
University of Edinburgh
Master of Science, Sport and Exercise Science
2016 - 2017
MSc in Sport and Exercise Science from the University of Edinburgh, completed in 2017.
Edinburgh Napier University
Bachelor of Science, Sport and Exercise Science
2012 - 2016
BSc in Sport and Exercise Science from Edinburgh Napier University, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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