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WBAccomplished IT Project Manager with 20 years of experience.
Experience
Career Break
Relocation - Career Break
Jan 2025 - Present (10 months)
IT Project Manager
Corp. Castillo Bothers
Jan 2009 - Present (16 years 10 months)
AVAI-first product manager driving AI-enabled B2B SaaS growth through agile delivery.
Experience
Regional Ambassador
South African AI Association
Mar 2025 - Present (8 months)
AI-First Product Manager
Sunguti Business Solutions
Oct 2023 - Present (2 years 1 month)
MSQuality assurance specialist focused on data verification and automation.
Experience
QA Specialist
TrendMD
Dec 2020 - Jul 2025 (4 years 7 months)
Sales Assistant
TrendMD
Aug 2018 - Aug 2020 (2 years)
Customer Support Agent
Blazingboost
Jan 2021 - Dec 2021 (11 months)
PT
United States100k-140k USD
Experienced customer success professional with a focus on client satisfaction.
Experience
PDProduct Success Lead
Privacy Hub by Datavant
Jan 2023 - Jul 2024 (1 year 6 months)
ME
LMResults-driven Customer Success professional with over 10 years of experience.
Experience
Strategic Accounts Director
Augmedix
Dec 2024 - Present (11 months)
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Principal Customer Success Manager
VMSaaS Customer Success Manager dedicated to enhancing customer satisfaction.
Experience
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 9 months)
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 9 months)
LVDynamic senior manager specializing in A/B testing, people management, and UX optimization.
Experience
Senior Manager - Experimentation & Insights
Dell Technologies
Oct 2021 - Present (4 years 1 month)
Design Analytics Manager
CHBold Lifecycle Marketing Manager with expertise in multi-channel campaigns.
Experience
Fragrance Specialist
Dolce & Gabbana
Oct 2024 - Present (1 year 1 month)
Marketing & Client Experience Lead
The Color Fairy
Apr 2018 - Present (7 years 7 months)
Sales & CRM Associate
BDData-driven CRM & lifecycle marketing manager delivering measurable growth and retention.
Experience
CLCRM Manager
CleverTap
Aug 2024 - Oct 2025 (1 year 2 months)
GUAssociate Manager - Product Marketing
Gupshup
Nov 2022 - Feb 2024 (1 year 3 months)
IXAssistant Manager - Growth & Retention
Lifecycle marketing analyst with CRM expertise and financial services experience.
Experience
TBAnalyst - High Risk Client
TD Bank
Apr 2025 - Present (7 months)
Customer Service Representative
407ETR
Jul 2024 - Mar 2025 (8 months)
RCDay to Day Advisor
Royal Bank of Canada
JWStrategic CRM Manager with expertise in lifecycle marketing.
Experience
CRM Manager
Legends
Feb 2024 - Present (1 year 9 months)
CRM Coordinator
Legends
Mar 2023 - Present (2 years 8 months)
Licensed Benefit Advisor
TBResults-driven omni-channel marketer with 14+ years in digital marketing.
Experience
Head of Lifecycle
Prismfly
Jan 2023 - Present (2 years 10 months)
Senior Marketing Automation Manager
IROCKER
Jan 2022 - Dec 2023 (1 year 11 months)
Marketing Automation Manager
Arthur J. Gallagher & Co.
Experienced director specializing in lifecycle and engagement marketing.
Experience
Sr. Director, Lifecycle Marketing
AlterMe
Oct 2023 - Present (2 years 1 month)
Director, CRM & Engagement
Tempo
Dec 2020 - Aug 2023 (2 years 8 months)
Global Growth Marketing Lead, CRM
StubHub
Feb 2019 - Jun 2020 (1 year 4 months)
SKExperienced Marketing Manager specializing in lifecycle marketing strategies.
Experience
Manager, Customer Lifecycle & Product Engagement
Glidepath CX
Mar 2022 - Present (3 years 8 months)
Manager, Marketing Automation & Customer Insights
Market Force Information
Oct 2019 - Mar 2022 (2 years 5 months)
Lifecycle and retention marketing leader driving subscription growth.
Experience
Senior Manager, Retention Marketing
DRMTLGY
Jun 2023 - Present (2 years 5 months)
Director, Retention Marketing
Polar L'ANGE
Nov 2020 - Jun 2023 (2 years 7 months)
Email/Retention Manager
Inkjets.com
Feb 2018 - Nov 2020 (2 years 9 months)
B2C CRM and lifecycle marketing leader driving retention, personalization, and subscription growth.
Experience
SMLead, B2C Demand Generation
Society for Human Resource Management
Oct 2024 - Aug 2025 (10 months)
SMLead, Product Marketing
Society for Human Resource Management
Aug 2023 - Oct 2024 (1 year 2 months)
SMCRM and loyalty leader driving retention, personalization, and measurable growth.
Experience
CRM Lead
Alshaya Group
May 2023 - Present (2 years 6 months)
Associate Manager
Tavant Technologies
Jun 2018 - May 2023 (4 years 11 months)
Executive Market Research
Royal Cyber Pvt Ltd
AHSenior CRM and Lifecycle Analyst with a passion for data-driven marketing.
Experience
Senior CRM and Lifecycle Analyst
Beyond Analytics / Afya
Sep 2024 - Present (1 year 2 months)
Senior CRM & Lifecycle Analyst
Qconcursos
Jan 2021 - Aug 2024 (3 years 7 months)
SDR/Account Executive
Edools & EADBOX
Growth strategist specializing in affiliate marketing, CRM analytics, and customer lifecycle optimization.
Experience
Phone Creator Strategy
TikTok Shop
Aug 2021 - Present (4 years 3 months)
CRM Manager
Zalora
Jan 2023 - Aug 2023 (7 months)
Assistant Manager - Demand Operations
Grab
Aug 2019 - Mar 2021 (1 year 7 months)
Lifecycle and CRM strategist with 10+ years of experience driving growth.
Experience
Head of Marketing & Automation
Belong
Apr 2024 - Present (1 year 7 months)
Senior Growth Manager
Trafilea – Shapermint, Truekind, Revel Beauty
Aug 2022 - Dec 2023 (1 year 4 months)
Senior CRM Manager
Aprende Institute
Sep 2020 - Jul 2022 (1 year 10 months)
Test Analyst
Lightstone Pty Ltd
Jan 2023 - Oct 2023 (9 months)
Scrum Master
Lightstone Pty Ltd
Jun 2021 - Oct 2023 (2 years 4 months)
Corporate English Trainer
goFLUENT
Nov 2021 - Nov 2022 (1 year)
Account Executive
Medely
Jun 2021 - Jan 2023 (1 year 7 months)
Account Manager
TrueCare24
Sep 2020 - Jun 2021 (9 months)
Telehealth Innovation Consultant
Health Recovery Solutions
May 2018 - Oct 2020 (2 years 5 months)
Account Executive
Lua
Aug 2017 - May 2018 (9 months)
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
Dell Technologies
Oct 2019 - Oct 2021 (2 years)
Business Intelligence Lead
Dell Technologies
Jan 2019 - Oct 2019 (9 months)
A/B Testing Quality Team Lead
Dell Technologies
Nov 2016 - Dec 2018 (2 years 1 month)
Senior Web Designer / A/B Testing Developer
Dell Technologies
Jul 2011 - Oct 2016 (5 years 3 months)
Sleep Number
Sep 2023 - Present (2 years 2 months)
Marketing Coordinator
Halo Charity Events
Mar 2021 - Present (4 years 8 months)
Ixigo
Dec 2017 - Sep 2022 (4 years 9 months)
YUAssociate: Customer Experience
Yumist
Jun 2017 - Oct 2017 (4 months)
ZOCustomer Chat Support Executive
Zomato
Oct 2016 - Jan 2017 (3 months)
Oct 2023 - Feb 2024 (4 months)
Customer Service Representative
AnswerNet
Feb 2022 - Oct 2023 (1 year 8 months)
Customer Service Supervisor
Radisson Hotel
Aug 2018 - Feb 2022 (3 years 6 months)
One Digital
Jul 2022 - Present (3 years 4 months)
Business Growth Intern Experience Engagement Lead
Insured Nomads
Jan 2021 - Present (4 years 10 months)
Jan 2020 - Dec 2022 (2 years 11 months)
Senior Brand Manager
Arthur J. Gallagher & Co.
Jan 2018 - Dec 2020 (2 years 11 months)
Growth Lead
eBay
Jul 2016 - Dec 2018 (2 years 5 months)
Ad Operations Manager
Match.com
Feb 2013 - Nov 2018 (5 years 9 months)
Marketing Automation Specialist II
Vonazon
Aug 2015 - Feb 2018 (2 years 6 months)
Senior Specialist, Digital Marketing
Society for Human Resource Management
Apr 2022 - Aug 2023 (1 year 4 months)
Digital Marketing Strategist
Consolidated Planning, Inc.
Nov 2021 - Apr 2022 (5 months)
Digital Media Specialist
Founders Federal Credit Union
Jul 2019 - Oct 2021 (2 years 3 months)
Dec 2016 - Jun 2018 (1 year 6 months)
Lead Research Executive
Azuga Inc
Sep 2015 - Dec 2016 (1 year 3 months)
Jul 2017 - May 2020 (2 years 10 months)
Customer Lifecycle Management Campaign Specialist
OLX Group
Aug 2019 - Mar 2021 (1 year 7 months)
Senior Associate - CRM Lead
Lazada Group
Jul 2017 - Aug 2019 (2 years 1 month)
Senior Marketing Manager, LATAM
Natura & Co
Jun 2015 - Aug 2020 (5 years 2 months)
Digital Transformation Consultant
PwC
Sep 2011 - Jun 2015 (3 years 9 months)
