Looking for a job

Gloria K

@gloriak

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I turn customer research into product strategy, roadmaps, and growth decisions.

United States

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What I'm looking for

I'm looking to help teams make better product decisions through customer research, product strategy, validation, GTM, and growth work—especially in early-stage consumer, B2B, deeptech, and robotics environments.

I help early-stage startups decide what to build and where to focus, spanning consumer, B2B, deeptech, and robotics. My work combines product strategy, customer research, validation, GTM, and growth without requiring a full-time hire.

At Meta Reality Labs, I established a rolling research program for Horizon Desktop Editor and GenAI creation tools, influencing roughly 20% of H2 roadmap planning across Horizon Worlds creation experiences. I guided research for NPC creation, Text-to-Avatar, and Video-to-Avatar workflows.

At Microsoft Azure, I led discovery and experience strategy for Azure Monitor Health & Observability, shaping planning across monitoring, troubleshooting, and Copilot initiatives. Previously at Okta and Mozilla, I uncovered retention opportunities, informed product strategy for privacy, security, and VR products, and led global research across five markets.

I’ve also built UX design and research functions at Axios, Blurb, and Pocket. My research-led recommendations have improved acquisition, onboarding, retention, customer satisfaction, newsletter subscriptions, advertising performance, and Premium subscription revenue.

Experience

Work history, roles, and key accomplishments

Current

Independent Product Consultant

Current

Independent

Apr 2026 - Present (5 months)

Helping early-stage startups across consumer, B2B, deeptech, and robotics with product strategy, customer research, validation, GTM, and growth to support founder decision-making without full-time hires.

Product Strategy Customer Research Validation Go To Market Growth

UX Researcher IV (Contract)

Meta at Reality Labs via TekSystems

May 2025 - Dec 2025 (7 months)

Established a rolling research program for Horizon Desktop Editor and GenAI creation tools, enabling bi-monthly concept validation and roadmap prioritization. Synthesized insights that influenced approximately 20% of H2 roadmap planning and guided design for emerging GenAI experiences.

UX Research Concept Validation GenAI Qualitative Research Synthesis

Senior UX Researcher (Contract)

Microsoft at Azure via TekSystems

Dec 2023 - Apr 2025 (1 year 4 months)

Led product discovery and experience strategy for Azure Monitor Health & Observability, influencing semester planning across monitoring, troubleshooting, and Copilot initiatives. Produced executive-facing insights adopted by Azure leadership to guide roadmap and customer experience improvements.

Product Discovery Experience Strategy azure monitor Observability IoT Edge Computing Telemetry Executive Communication Thought Leadership

Staff UX Researcher

Okta

Aug 2021 - Sep 2023 (2 years 1 month)

Uncovered onboarding friction linked to a 70% churn-risk segment, leading to product redesign. Led continuous discovery and design sprint programs that informed approximately 80% of feature development decisions for consumer identity and security products.

UX Research Continuous Discovery Design Sprints Customer Journey Mapping Workshop Facilitation Product Strategy Consumer Identity Security

Senior UX Researcher

Mozilla

Oct 2018 - Jul 2021 (2 years 9 months)

Drove product strategy and experience design for Mozilla VPN, Relay, Monitor, and Hubs through foundational research and international market studies. Led research across five global markets, generating insights from 1,500+ participants that informed market-entry and localization decisions.

UX Research Foundational Research Concept Validation Localization Privacy Security VR Content Subscription Growth

Senior UX Designer (and Researcher)

Axios

Apr 2017 - Jun 2018 (1 year 2 months)

Founded UX Design and Research functions, leading end-to-end product design for the Axios CMS (Eden) and mobile application from discovery through launch. Partnered with executive leadership to evolve brand and growth strategy, increasing newsletter subscriptions by 10% and improving advertising performance by 20%.

UX Design UX Research Product Design Information Architecture Interaction Design Brand Strategy Growth Strategy CMS

Design Research Consultant

Blurb

Jun 2016 - Oct 2016 (4 months)

Established the UX Research and Design practice at Blurb, leading research for a seller dashboard redesign using interviews, usability testing, and log analysis. Improved onboarding and navigation UX, leading to a 75% increase in customer satisfaction across key touchpoints.

UX Research Design Research Usability Testing Log Analysis Onboarding Navigation Customer Satisfaction