BUbainova User
@bainovauser
Customer Success leader driving adoption and revenue in B2B SaaS.
ArmeniaWhat I'm looking for
I am a Customer Success Manager with 4+ years in B2B SaaS and FinTech, experienced in building customer lifecycle programs, onboarding, and product adoption to drive long-term client value. I collaborate cross-functionally and translate data-driven insights into tangible strategies that reduce support load and accelerate time-to-value.
At Everclear (prev. Connext) I built the Customer Success function from scratch, implemented AI-powered Intercom flows for high-value transfers that reduced support tickets by 90%, and led product discovery for staking features that supported $100K+ in early-stage staking adoption. I have also led enterprise CSM teams, scaled hiring for new markets, and owned onboarding/PoC processes that supported ~60% of company revenue.
Earlier roles as Product Manager and head of initiatives delivered measurable revenue and adoption outcomes — from a $300K+ ARR targeting engine to a 4.5★ mobile app with 1M+ users. I bring a pragmatic, metrics-driven approach to customer success, product-feedback loops, and GTM alignment.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Everclear
Jan 2024 - Dec 2024 (11 months)
Built the Customer Success function for a cross-chain liquidity and chain-abstraction protocol, implementing AI-powered Intercom support flows that reduced support tickets for high-value transfers by 90% and led product discovery that supported $100K+ in MVP-stage staking adoption.
Head of Customer Success
Displ
May 2022 - Jun 2023 (1 year 1 month)
Led enterprise Customer Success and onboarding across European B2B clients, supporting ~60% of company revenue, hired and scaled local CS teams, and built scalable onboarding and PoC processes to accelerate time-to-value.
Product Manager
Displ
Aug 2020 - May 2022 (1 year 9 months)
Built a Targeting Audience engine for offline analytics that drove $300K+ in new ARR in year one and launched DisplKit, reducing the sales cycle from 3 months to 3 weeks with a unified hardware/software onboarding solution.
Product Manager
Dixy
Dec 2019 - Jul 2020 (7 months)
Launched Dixy’s first mobile app (4.5★ App Store, 1M+ users) and developed a B2B ordering system with ERP integration achieving a 12% registration conversion rate in the first month.
Product Manager
Sibur
Mar 2013 - Dec 2019 (6 years 9 months)
Owned product initiatives and founded an internal B2B marketplace startup within a petrochemical enterprise, driving internal marketplace strategy and B2B product development from 2013–2019.
Education
Degrees, certifications, and relevant coursework
HEHigher School of Economics
Master of Science, Strategic Management and Corporate Governance
2014 - 2016
Completed a Master's in Strategic Management and Corporate Governance focusing on strategy and corporate oversight.
HEHigher School of Economics
Bachelor of Arts, Economics
2010 - 2014
Completed a Bachelor's degree in Economics with coursework in economic theory and applied economics.
Availability
Location
ArmeniaAuthorized to work in
Job categories
Skills
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