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Lawyer and notary with strong customer-retention and multilingual client-service experience.
Experience
Customer Retention Specialist
FoundEver
Apr 2020 - Jul 2025 (5 years 3 months)
Sales Representative
Great Virtual Works
Sep 2015 - May 2017 (1 year 8 months)
Customer Service Representative
Sitel
Jun 2013 - May 2015 (1 year 11 months)
Customer Service Representative
Aqua Hotel Resort
Mar 2010 - Dec 2012 (2 years 9 months)
Hotel Front Desk Agent
Plaza Hotel Colón
Jul 2009 - Feb 2012 (2 years 7 months)
KJI'm a Product Manager in a fintech company based in Indonesia
Experience
XEProduct Manager
Xendit
Dec 2018 - Present (6 years 11 months)
JKResults-oriented UX Researcher with expertise in user research studies.
Experience
TICustomer Insights Specialist
Tidio
Feb 2023 - Present (2 years 9 months)
TIUX Researcher
Tidio
Feb 2023 - Feb 2023 (0 months)
TMTalent Acquisition Specialist
T-Mobile
Senior UX researcher driving data-led product decisions and customer-centred design.
Experience
UX Researcher
Sedex
Aug 2024 - Present (1 year 3 months)
UX Researcher
BT/EE
Dec 2023 - Aug 2024 (8 months)
UX Researcher
Home Group
Dec 2021 - Dec 2023 (2 years)
YSInnovative medicinal chemist with expertise in drug discovery.
Experience
Director of Medicinal Chemistry
TaiGen Biotechnology
Sep 2022 - Present (3 years 2 months)
Senior product manager driving customer growth, engagement, and revenue through data-informed product strategy.
Experience
Senior Product Manager
Kroger Technology and Digital
Jan 2021 - Present (4 years 10 months)
Technical Product Manager
Axcess Financial
Dec 2019 - Dec 2021 (2 years)
Product Manager
Paycor
Dec 2018 - Dec 2019 (1 year)
UX researcher and product/service designer driving CRO and user-centered business growth.
Experience
UX Researcher
Mirum Agency
Nov 2021 - Feb 2025 (3 years 3 months)
UX Brand Designer
Freelancer
Sep 2017 - Oct 2021 (4 years 1 month)
UX Designer
Jusbrasil
Apr 2019 - Oct 2019 (6 months)
Junior cloud engineer with 2+ years' hands-on experience across AWS, Azure and GCP.
Experience
Technology Engineer
Amdocs
Oct 2023 - Sep 2025 (1 year 11 months)
Software Engineer
Siddhast Intelluctual Property Innovations
Aug 2022 - Oct 2023 (1 year 2 months)
Intern
Ezeiatech Solutions Pvt Ltd
Jan 2022 - Jun 2022 (5 months)
SM
United States85k-175k USD
I'm an insightful and data-driven Customer Success Manager.
Experience
COCustomer Success Manager
Corsearch
Dec 2021 - Dec 2022 (1 year)
PS
Mexico70k-150k USD
Strategic product and service designer with 10+ years of global experience.
Experience
Product Strategist & Researcher
XmartLabs
Sep 2022 - Jul 2024 (1 year 10 months)
Innovation Manager LATAM
Highly accomplished legal professional
Experience
Legal Associate
Aeren LPO
Jun 2024 - Present (1 year 5 months)
Legal Associate
Adishri Legal
Jul 2023 - Mar 2024 (8 months)
CTSC Officer - Probate Department
Ministry of Justice
Nov 2022 - Jul 2023 (8 months)
Experienced ServiceNow Architect specializing in ITSM implementations and automation.
Experience
ServiceNow Platform Owner
BML Group
Dec 2018 - Jan 2020 (1 year 1 month)
Senior UX Researcher with a Ph.D. in Human-Centered Design.
Experience
Senior UX Researcher
Coelho Strategy
Oct 2023 - Present (2 years 1 month)
Senior UX Researcher
ELSA Speak
Jan 2022 - Sep 2023 (1 year 8 months)
UX Researcher
Vodafone
Jan 2022 - Feb 2022 (1 month)
Customer advisor with extensive experience in client support.
Experience
Social Media Moderator
Eurosport
Jul 2022 - Nov 2022 (4 months)
Customer Support Agent
Warner Bros. Discovery+
Sep 2021 - Jul 2022 (10 months)
Customer Advisor
Google Ads
Jan 2021 - Sep 2021 (8 months)
Senior Customer Success and Implementation Professional with 20 years experience.
Experience
Implementation Consultant / Product Development Partner
NXTThing (an Employ Company)
May 2025 - Present (6 months)
Founder / Customer Solutions Consultant
Breakthrough
Nov 2019 - Present (6 years)
I am a customer-focused seller and customer success professional.
Experience
Marketing and Customer Success Intern
BeatBox Beverages
Jun 2022 - Sep 2023 (1 year 3 months)
Account Executive Intern
RISE
May 2023 - Jul 2023 (2 months)
Customer Success leader driving retention, expansion, and enterprise SaaS adoption.
Experience
Self-employed Consultant
Self-employed Consultant
Jul 2005 - Present (20 years 4 months)
Manager, Client Success
Exiger
Oct 2023 - Jul 2025 (1 year 9 months)
Senior Customer Success Manager
RiskOptics
Dedicated sales consultant with strong customer service skills.
Experience
Sales Consultant
Olico Call Adult Basic Education and Training
Jan 2022 - Present (3 years 10 months)
Customer Service
Merchants
Jan 2019 - Present (6 years 10 months)
Sales Consultant
FCAnalytical Product Manager with expertise in growth and data analytics.
Experience
Sr. Product Manager
Aprende Institute
Jan 2025 - Present (10 months)
Product Manager
Aprende Institute
Oct 2022 - Jan 2025 (2 years 3 months)
Product Supervisor
Mercado Libre – Mercado Ads
Aug 2021 - Oct 2022 (1 year 2 months)
EUCustomer Success leader driving retention, product adoption, and data-driven client growth.
Experience
INCustomer Success Analyst
Intelliflo
Jan 2024 - Oct 2024 (9 months)
Customer Success Manager
Reed.co.uk
Sep 2022 - Sep 2023 (1 year)
Customer Success Manager
Puzzel
Feb 2021 - Jul 2022 (1 year 5 months)
May 2020 - Feb 2023 (2 years 9 months)
UX Research Intern
Bright Network
Jun 2021 - Aug 2021 (2 months)
Lead Product Manager
Pure Romance, LLC
Dec 2015 - Dec 2019 (4 years)
UX / UI and Brand Designer
Aqbank Digital
Jan 2019 - Apr 2019 (3 months)
UX Designer
Red Academy
Apr 2017 - Jul 2017 (3 months)
Tata Consultancy Services
Apr 2019 - Sep 2022 (3 years 5 months)
Product & Service Design Consultant
Pacifico Design
May 2018 - Mar 2019 (10 months)
Regional Manager
MVP in a box
Sep 2017 - Mar 2018 (6 months)
Innovation Project Leader
Coppel
Feb 2015 - May 2017 (2 years 3 months)
Legal Associate
Bassi Associates
Jul 2019 - Sep 2021 (2 years 2 months)
Legal Intern
Ravinder Sood & Associates
Jan 2019 - Feb 2019 (1 month)
Researcher
M-ITI
Jan 2018 - Feb 2020 (2 years 1 month)
Senior Talent Intelligence Analyst
Baker Tilly US, LLP
Aug 2022 - Jun 2024 (1 year 10 months)
Director, Solution Design / Senior Account Executive
Recruiter.com
Mar 2021 - Jun 2022 (1 year 3 months)
Senior Technical Product Consultant / Client Relationship Manager
ADP
Jan 2010 - Dec 2019 (9 years 11 months)
Apr 2021 - Sep 2023 (2 years 5 months)
Account Success Manager
Allen Technologies
Jan 2019 - Dec 2020 (1 year 11 months)
Director of Customer Success
InforcePRO
Jun 2015 - Dec 2018 (3 years 6 months)
MSA
Jan 2018 - Present (7 years 10 months)
Senior Product Analyst
Mercado Libre
Apr 2019 - Aug 2021 (2 years 4 months)
Sr. Analyst – Voluntary Churn & Customer Experience
DIRECTV
Nov 2017 - Mar 2019 (1 year 4 months)
HOCustomer Success Manager
Hopin
Apr 2020 - Sep 2020 (5 months)
WOCustomer Success Manager
Workiva
Jul 2019 - Oct 2019 (3 months)
