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Técnico universitario en Redes de Datos y Telecomunicaciones
Experience
Técnico
Klic Internet
Apr 2023 - Dec 2023 (8 months)
Técnico
IGlobalNet
Aug 2022 - Jan 2023 (5 months)
Técnico
Westnet Internet Banda Ancha
Mar 2022 - Aug 2022 (5 months)
Técnico
IGlobalNet
Oct 2021 - Feb 2022 (4 months)
60k-100k USD
Technology leader building product-focused engineering teams and scalable AI-enabled platforms.
Experience
Product Creator
Tutor for Me
Nov 2024 - Jul 2025 (8 months)
Google Developer Expert
50k-75k AUD
IT Support Analyst excelling in troubleshooting, delivering top-tier solutions.
Experience
Service Desk Analyst
WebHelp - ATOS
Apr 2022 - Jan 2023 (9 months)
Bilingual audiovisual communicator with strong customer service skills.
Experience
Bilingual Customer Service Representative
Teleperformance
Aug 2024 - Jul 2025 (11 months)
Office Sales Representative
Teleperformance
Jan 2024 - Mar 2024 (2 months)
60k-90k USD
Solutions-oriented Senior Business Analyst and Project Manager.
Experience
Sr Business Analyst / Project Manager
Independent Consulting
Jan 2021 - Present (4 years 10 months)
Customer service professional with strong problem-solving and teamwork skills.
Experience
Customer Support Agent
Paricus
Feb 2023 - Jan 2025 (1 year 11 months)
Customer Service Agent
Teleperformance PERU S.A.C.
Nov 2021 - Nov 2022 (1 year)
Box Office Attendant/Cashier
Cinemark
Feb 2017 - Mar 2020 (3 years 1 month)
Resilient quality analyst focused on continuous improvement and teamwork.
Experience
Quality Analyst
Concentrix
Jun 2024 - Mar 2025 (9 months)
Partner Success Advisor
Concentrix
Jul 2023 - Jun 2024 (11 months)
Bilingual Customer Service Representative
Teleperformance
Sep 2022 - Apr 2023 (7 months)
Passionate project manager with expertise in customer service and safety.
Experience
Project Civil Service
Italian Government
Sep 2023 - May 2024 (8 months)
Prevention Technician
Mgmd s.r.l.
Jan 2022 - Jun 2023 (1 year 5 months)
Customer Service Representative
Teleperformance Portugal
Jan 2022 - Jun 2023 (1 year 5 months)
Bilingual professional with experience in customer service and technical skills in computing.
Experience
Interpreter
Bilingual
Nov 2023 - Aug 2024 (9 months)
Customer Service Representative
Teleperformance Peru
May 2023 - Oct 2023 (5 months)
Management Assistant
Promart Homecenter
Jan 2022 - Apr 2023 (1 year 3 months)
Gastronomy and Business Management student with strong communication skills.
Experience
Culinary Assistant
Chifa Chung Yion
Feb 2023 - Sep 2023 (7 months)
Bilingual Agent - Customer Support
Teleperformance
Nov 2022 - Jan 2023 (2 months)
Server and Culinary Assistant
Nachitos Restaurante
Jun 2022 - Nov 2022 (5 months)
30k-40k USD
Industrial Engineer and MBA specializing in strategic planning and data analysis.
Experience
Planning Specialist
INABIF
Jan 2024 - Feb 2024 (1 month)
Administrative Planning Specialist
Attorney General's Office
Mar 2023 - Apr 2023 (1 month)
Customer Support & CRM Specialist passionate about delivering top-tier support.
Experience
Customer Support Specialist
WebSolutions
Jul 2022 - Jan 2025 (2 years 6 months)
Volunteer Support Agent
HOPE
Apr 2023 - Apr 2024 (11 months)
Customer Support & CRM Specialist
Paredes Cleaning
Mar 2020 - May 2022 (2 years 2 months)
Strong communicator and translator with exceptional customer service skills.
Experience
Agent & Translator
Pin-Up Global
Feb 2024 - Jan 2025 (11 months)
Customer Service Agent
Teleperformance
Jun 2023 - Sep 2023 (3 months)
100k-240k USD
Experienced systems engineer specializing in AI-driven technology solutions.
Experience
CEO & Founder
CaseBuilderAI, LLC
Jun 2024 - Present (1 year 5 months)
CTO & Co-Founder
Motivated professional translator from English to Japanese or vice versa.
Experience
Customer Service Operator
Amazon
Jan 2021 - Jan 2022 (1 year)
Results-oriented professional with experience in project management and bid analysis in the IT secto
Experience
PMO Analyst
Indra Peru S.A.
Jan 2020 - Feb 2024 (4 years 1 month)
Project Programming and Monitoring Specialist
Indra Peru S.A.
Nov 2018 - Sep 2019 (10 months)
Quality Control and Assurance Specialist
Excelia Peru S.A.C.
Jan 2018 - May 2018 (4 months)
Dedicated customer service professional with a passion for languages.
Experience
Customer Service Representative
Eshopworld
Jan 2021 - Jan 2025 (4 years)
Service Desk Agent
British Telecom Japan
Jun 2017 - Dec 2020 (3 years 6 months)
Library Assistant Volunteer
Peruvian-Japanese Cultural Center
Economics student from Peru with advanced English and tech skills.
Experience
Waiter
Karitos Restaurant
Jan 2022 - Jul 2024 (2 years 6 months)
Secretary and Assistant
Servident Dental Clinic
Jan 2022 - Jul 2024 (2 years 6 months)
Experienced Project Manager with a focus on Agile and Data Analytics.
Experience
Lead, Global Asset Management
Kyndryl
Oct 2021 - Apr 2024 (2 years 6 months)
Product Owner
IBM
Jan 2018 - Feb 2021 (3 years 1 month)
Asset Management Project Manager
IBM
Jan 2009 - Jan 2017 (8 years)
Committed business student with a passion for customer service excellence.
Experience
Customer Service Representative
Teleperformance Perú S.A.C.
Sep 2024 - May 2025 (8 months)
Customer Service Representative
Servicios de Call Center del Perú - SCC S.A.
Aug 2022 - Sep 2024 (2 years 1 month)
Aug 2013 - Jul 2025 (11 years 11 months)
Software Engineering Manager
BRECA Group
Apr 2023 - Apr 2025 (2 years)
Software Engineering Manager
Brein
Apr 2022 - Mar 2023 (11 months)
Product Creator
Plus for Trello
May 2013 - Feb 2023 (9 years 9 months)
Head of Corp Projects - BA Team
Yanbal International
Mar 2010 - Sep 2019 (9 years 6 months)
Head of Corp Projects - Extranet
Yanbal International
Dec 2004 - Mar 2010 (5 years 3 months)
Part-Time Professor
San Ignacio de Loyola University (USIL)
Aug 2006 - Jul 2008 (1 year 11 months)
SQL Server Consultant
Softtek del Perú
Jun 1995 - Jan 1998 (2 years 7 months)
Polling Station Coordinator
ONPE
Jun 2021 - Jun 2021 (0 months)
Head of Planning and Budgeting
HSIR SAC
Sep 2017 - Oct 2019 (2 years 1 month)
Finance Analyst
ATENTO SA
Jul 2015 - Jul 2018 (3 years)
Customer Service Associate
Ancher Importations
Oct 2018 - Jan 2020 (1 year 3 months)
Case Handlers Corporation
Jan 2022 - Present (3 years 10 months)
Legal Systems Specialist
Speed Solutions Inc.
Jun 2006 - Dec 2012 (6 years 6 months)
PMO Analyst
Gemba Servicios Integrales S.A.C.
Nov 2017 - Dec 2017 (1 month)
Headhunter and Social Communication Specialist
Advantage Innovation Technologies Peru S.R.L.
Mar 2017 - Oct 2017 (7 months)
Dec 2015 - Jun 2016 (6 months)
End User Services Project Manager
IBM
Aug 2007 - Jan 2008 (5 months)
IT Project Manager
EBDSOFT
Apr 2006 - May 2006 (1 month)