Open to opportunities

Enzo Castellanos

@enzocastellanos

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Dedicated customer service professional with a passion for languages.

Peru

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What I'm looking for

I am seeking a role that allows me to utilize my language skills and customer service experience in a dynamic environment that values teamwork and cultural diversity.

I am a committed customer service professional with extensive experience in supporting diverse clients, particularly in the e-commerce and telecommunications sectors.

In my last job at Eshopworld, I managed customer inquiries for Hasbro Pulse Asia, ensuring a smooth purchasing process and resolving any issues related to order shipments. My role involved not only customer interaction but also translating essential documents related to imports and customs taxes, showcasing my proficiency in multiple languages.

My experience at British Telecom Japan honed my skills in customer service, where I addressed the needs of Japanese customers, providing timely solutions and coordinating with engineers to resolve technical issues.

Additionally, my volunteer work at the Peruvian-Japanese Cultural Center allowed me to contribute to community engagement through literature and cultural activities, reinforcing my commitment to teamwork and cultural exchange.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Eshopworld

Jan 2021 - Jan 2025 (4 years)

Managed customer inquiries for Hasbro Pulse Asia, providing guidance in the purchasing process and resolving order-related issues. Translated documents concerning imports and customs taxes.

Customer Service Problem Solving Communication

Service Desk Agent

British Telecom Japan

Jun 2017 - Dec 2020 (3 years 6 months)

Handled customer calls for Japanese clients, addressing service inquiries and reporting technical issues. Coordinated with engineers to ensure prompt resolution, while respecting cultural nuances.

Customer Support Technical Troubleshooting Communication Team Coordination

Library Assistant Volunteer

Peruvian-Japanese Cultural Center

Dec 2015 - Jun 2016 (6 months)

Assisted in the distribution and classification of Japanese books by genre. Supported the organization of various cultural activities at the center.

Classification Teamwork

Education

Degrees, certifications, and relevant coursework

Peruvian-Japanese Cultural Center

Library Science

2016 -

Volunteered as a library assistant, supporting book distribution and classification, and assisting in the preparation of various cultural activities.

British Telecom Japan

Telecommunications

2017 - 2020

Worked in the Service Desk 1st line department, answering customer calls and resolving issues related to Internet services while coordinating with engineers for prompt solutions.

I.S.T.P. MARÍA ROSARIO ARAOZ PINTO

Bachelor in Graphic Design, Customer Service and Document Translation

2012 - 2014

Studied Customer Service and Document Translation, focusing on providing guidance in the purchasing process and resolving issues related to order shipments. Additionally, I translated documents related to imports and customs taxes.