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Daniel ArmstrongDA
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Daniel Armstrong

@danielarmstrong1

Customer support & success specialist, 10+ yrs. Strong written communicator, process builder, team lead. Remote, async-friendly, AI-fluent.

Peru
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What I'm looking for

I'm looking for a fully remote customer support, success, or onboarding role on a team that treats support as a craft — ticket-based, chat/email-first, async-friendly. I do my best work building processes and tools that fix the root cause, not just the ticket, and communicating clearly at volume. Open to globally remote and LATAM-benchmarked roles; based in Lima, Peru (US citizen).

I'm a customer support professional with 10+ years of experience helping people solve problems — clearly, patiently, and in writing. My background spans high-volume client support at Lindblad Expeditions (150-200+ clients weekly, bookings up to $150k+), international teaching and parent liaison work, and freelance client operations — all remote, all requiring sharp written communication and genuine empathy under pressure. I'm experienced with Zendesk, Salesforce, Shopify and Seaware, and comfortable owning a support queue from first contact to resolution. What I do best: turn a frustrated or confused user into a satisfied one, without ever making it feel transactional. I take time to understand what someone actually needs, explain things in plain language, and follow through. I also pay attention to patterns — recurring issues, friction points, gaps in documentation — and bring those observations to the teams who can act on them. I thrive in written, async, and chat-based support environments. I operate on ET-friendly hours and have worked remotely across time zones for years. Open to user support, customer success, and community operations roles — especially in health tech, SaaS, or mission-driven companies. Always happy to connect with like-minded professionals or explore new opportunities — reach me at dan.j.armstrong21@gmail.com

Experience

Work history, roles, and key accomplishments

Self-Employed logoSE
Current

Bilingual Operations Support

Aug 2023 - Present (2 years 10 months)

Serve as the bilingual support resource for an independent real estate business, providing English–Spanish translation during property showings for international buyers and bridging communication between agent, owners, and prospective clients. Source For-Sale-By-Owner (FSBO) listings as potential leads for agency representation, and offer on-site logistical support during client appointments.

LE

Travel Specialist

Lindblad Expeditions

Apr 2022 - Sep 2023 (1 year 5 months)

Provided comprehensive travel planning and customer service, managing complex itineraries and bookings valued up to $150,000+ for 145+ clients weekly. Leveraged in-depth knowledge of 40+ global destinations and 15+ expedition vessels to provide tailored recommendations and manage booking systems.

EF

Senior English Teacher

EF Education First

Aug 2017 - Jan 2020 (2 years 5 months)

Led and mentored a team of 12 teachers, integrating new technologies to enhance teaching effectiveness and streamline operations. Adapted teaching methodologies for diverse groups (ages 3-16) and managed parent interactions to ensure student engagement and satisfaction.

AG

Infantryman

Army National Guard

Jan 2011 - Jan 2017 (6 years)

Served as an Infantryman, demonstrating discipline and commitment. Received multiple commendations including the Army Service Ribbon and Unit Valor Ribbon.

Education

Degrees, certifications, and relevant coursework

NB

Nucamp Coding Bootcamp

Certificate, Full Stack Web Development

2023 - 2024

Completed a comprehensive program in full stack web development. Gained proficiency in various programming languages and frameworks essential for modern web applications.

NU

Norwich University

Bachelor of Arts, Criminal Justice

2010 - 2014

Studied Criminal Justice, gaining a foundational understanding of the legal system, criminology, and related social sciences. Developed critical thinking and analytical skills applicable to various professional fields.

Tech stack

Software and tools used professionally

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