I'm looking for a fully remote customer support, success, or onboarding role on a team that treats support as a craft — ticket-based, chat/email-first, async-friendly. I do my best work building processes and tools that fix the root cause, not just the ticket, and communicating clearly at volume. Open to globally remote and LATAM-benchmarked roles; based in Lima, Peru (US citizen).
Daniel Armstrong
@danielarmstrong1
Customer support & success specialist, 10+ yrs. Strong written communicator, process builder, team lead. Remote, async-friendly, AI-fluent.
What I'm looking for
I'm a customer support professional with 10+ years of experience helping people solve problems — clearly, patiently, and in writing. My background spans high-volume client support at Lindblad Expeditions (150-200+ clients weekly, bookings up to $150k+), international teaching and parent liaison work, and freelance client operations — all remote, all requiring sharp written communication and genuine empathy under pressure. I'm experienced with Zendesk, Salesforce, Shopify and Seaware, and comfortable owning a support queue from first contact to resolution. What I do best: turn a frustrated or confused user into a satisfied one, without ever making it feel transactional. I take time to understand what someone actually needs, explain things in plain language, and follow through. I also pay attention to patterns — recurring issues, friction points, gaps in documentation — and bring those observations to the teams who can act on them. I thrive in written, async, and chat-based support environments. I operate on ET-friendly hours and have worked remotely across time zones for years. Open to user support, customer success, and community operations roles — especially in health tech, SaaS, or mission-driven companies. Always happy to connect with like-minded professionals or explore new opportunities — reach me at dan.j.armstrong21@gmail.com
Experience
Work history, roles, and key accomplishments
Serve as the bilingual support resource for an independent real estate business, providing English–Spanish translation during property showings for international buyers and bridging communication between agent, owners, and prospective clients. Source For-Sale-By-Owner (FSBO) listings as potential leads for agency representation, and offer on-site logistical support during client appointments.
Travel Specialist
Lindblad Expeditions
Apr 2022 - Sep 2023 (1 year 5 months)
Provided comprehensive travel planning and customer service, managing complex itineraries and bookings valued up to $150,000+ for 145+ clients weekly. Leveraged in-depth knowledge of 40+ global destinations and 15+ expedition vessels to provide tailored recommendations and manage booking systems.
Teacher
Dalton Xinhua School
Jan 2020 - Aug 2021 (1 year 7 months)
Delivered customer service to over 100 students and parents, and collaborated with 10+ educators to develop curriculum. Managed student progress using detailed documentation systems and demonstrated cross-cultural communication skills.
Senior English Teacher
EF Education First
Aug 2017 - Jan 2020 (2 years 5 months)
Led and mentored a team of 12 teachers, integrating new technologies to enhance teaching effectiveness and streamline operations. Adapted teaching methodologies for diverse groups (ages 3-16) and managed parent interactions to ensure student engagement and satisfaction.
Tour Director
Worldstrides
Oct 2014 - Mar 2017 (2 years 5 months)
Coordinated logistics for multi-day educational tours in Washington D.C. Managed problem-solving and ensured guest safety during tour disruptions.
Infantryman
Army National Guard
Jan 2011 - Jan 2017 (6 years)
Served as an Infantryman, demonstrating discipline and commitment. Received multiple commendations including the Army Service Ribbon and Unit Valor Ribbon.
Education
Degrees, certifications, and relevant coursework
Nucamp Coding Bootcamp
Certificate, Full Stack Web Development
2023 - 2024
Completed a comprehensive program in full stack web development. Gained proficiency in various programming languages and frameworks essential for modern web applications.
Norwich University
Bachelor of Arts, Criminal Justice
2010 - 2014
Studied Criminal Justice, gaining a foundational understanding of the legal system, criminology, and related social sciences. Developed critical thinking and analytical skills applicable to various professional fields.
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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