AValessandro olivo valdivia
@alessandroolivovaldi
Customer Support & CRM Specialist passionate about delivering top-tier support.
PeruWhat I'm looking for
As a dedicated Customer Support & CRM Specialist, I thrive on delivering exceptional service and ensuring customer satisfaction. With over four years of experience in remote customer support roles, I have honed my skills in managing inquiries, resolving issues, and enhancing team performance. My commitment to excellence is reflected in my ability to achieve a 95% customer satisfaction rating while managing over 50 inquiries daily.
Throughout my career, I have utilized various CRM and tech tools, including Salesforce and Zendesk, to improve data accuracy and streamline processes. My proactive approach to problem-solving has led to a 30% reduction in response times and a significant increase in customer retention. I am passionate about mentoring new hires and creating resources that empower teams to excel in customer service.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
WebSolutions
Jul 2022 - Jan 2025 (2 years 6 months)
Provided technical support and troubleshooting for SaaS products, resolving 80% of customer issues on first contact. Utilized Zendesk for ticket tracking and created help center articles to reduce repetitive inquiries by 30%.
Volunteer Support Agent
HOPE
Apr 2023 - Apr 2024 (11 months)
Provided administrative support and customer assistance for community outreach programs. Assisted with event coordination and managed inquiries, improving engagement.
Customer Support & CRM Specialist
Paredes Cleaning
Mar 2020 - May 2022 (2 years 2 months)
Managed over 50 customer inquiries daily via phone, email, and live chat, achieving a 95% customer satisfaction rating. Utilized Salesforce and Google Sheets to track interactions, improving data accuracy by 30%. Trained new hires and reduced response time by 30% by effectively identifying and escalating priority issues.
Customer Service Associate
Ancher Importations
Oct 2018 - Jan 2020 (1 year 3 months)
Assisted customers with product inquiries, order processing, and returns, handling over 70 calls per day. Provided bilingual support, increasing customer engagement by 20% and analyzed customer trends for service improvements.
Education
Degrees, certifications, and relevant coursework
National University of Saint Agustin
Bachelor of Psychology, Psychology
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Job categories
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