Open to opportunities

Marycielo Amayo

@marycieloamayo

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Committed business student with a passion for customer service excellence.

Peru

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What I'm looking for

I am looking for a dynamic environment where I can grow my skills and contribute to team success.

I am currently a student pursuing a Bachelor's Degree in Business Administration and International Business at Universidad Privada del Norte. My journey has been enriched by extensive experience in customer service, where I have honed my skills in effective communication, problem-solving, and team collaboration. I am dedicated to applying my knowledge and skills to contribute positively to any organization I join.

Throughout my career, I have worked as a Customer Service Representative at Servicios de Call Center del Perú and Teleperformance Perú S.A.C., where I excelled in delivering exceptional customer support and resolving inquiries efficiently. My ability to manage high volumes of calls while maintaining a customer-focused approach has been instrumental in enhancing customer satisfaction. I am eager to leverage my experience and commitment to excellence in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance Perú S.A.C.

Sep 2024 - May 2025 (8 months)

Provided effective and empathetic customer support, resolving inquiries related to products, services, and orders. Managed a high volume of daily calls, ensuring a positive customer experience.

Customer Support Multitasking Email Support Chat Support

Customer Service Representative

Servicios de Call Center del Perú - SCC S.A.

Aug 2022 - Sep 2024 (2 years 1 month)

Delivered exceptional customer service by addressing inquiries and resolving issues efficiently. Collaborated with the team to improve processes and enhance customer satisfaction.

Customer Service Communication Conflict Management Customer Satisfaction Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad Privada del Norte

Bachelor’s Degree in Business Administration and International Business, Business Administration and International Business

Currently pursuing a Bachelor's Degree in Business Administration and International Business. Developing a strong foundation in business principles and international trade practices.

Católica Sedes Sapientae

Bachelor’s Degree in Law, Law

Studied Law at Católica Sedes Sapientae from March 2020 to 2025. Gained knowledge in legal principles and frameworks.

National School Esther Festini de Ramos Ocampo

Highschool Graduate, General Studies

Activities and societies: Chess Club Member, Public Health Campaign Volunteer, Student Council Member

Graduated from National School Esther Festini de Ramos Ocampo in 2019. Completed secondary education.

Harvard Aspire Program

Certificate, Business and Leadership

Completed the Harvard Aspire Program, an Online Business Junior Entrepreneurs Program and Leadership Program in 2025. Focused on global challenges, critical thinking, and problem-solving.

Universidad César Vallejo

Certificate, Entrepreneurship

Activities and societies: Junior Entrepreneurs Program

Participated in the Junior Entrepreneurs Program at Universidad César Vallejo in 2018. Completed a business and entrepreneurship training program focused on innovation and leadership.